INDIA OUTSOURCING COMPANY

DESCRIPTION
Hi,
We would like to briefly introduce our company. We are an established international BPO firm, handling outsourced inbound/outbound teleservices, customer services management, virtual assistance and help desk services globally. Handling over 40,000 calls a month, currently we are providing 24/7 Phone, Email Support and Live chat based customer support, order taking and pre/post sales support to various small and medium companies. With an offshore call center and excellent English speaking staff, we can offer you the quality services in cost effective manner. Our current staff strength is 60 professional team members with an expandable capacity of 200 seats. We also posses Expertise in Inbound/Outbound, Appointment Setting / Verification/ Data Validation Campaigns. Our robust infrastructure has ensured an up time of 99.45%. This is backed by a fully competent talent pool which under go rigorous training to ensure we maximize your requirements.

Our Infrastructure:

Features: We are a state of art call center with useful features like Predictive Dialer and Automated Call Router, which maximizes call time and minimizes idle time.
Our IT Division works hand in hand with our call center thus giving us a unique advantage in case of in bound help desk support
Training: Our Agents undergo rigorous training covering different aspects of American culture, accent and other technical aspects. We ensure they meet your requirements.
Business Continuity: We'll replace any telemarketer who leaves during the course of the project without affecting the project.
On-site: We have an office in California to resolve any issues immediately and minimise time zone conflict.

Let us know what time will be best for you? You can visit our web site at www.4dimtech.com.

SKILLS
International Out Bound
International Inbound
Collections
Customer Care
Web based services
Chat
E-mail solutions
Survey & Entertainment Marketing
Contact Center Training

TERMS
We can offer you flat rate monthly or per hour pricing model our rates start from $10.00 per hour to $25.00 depending on the type of services required. Please let me know your pricing preference. We don't have any setup charges and our prices are all inclusive. We can give you a call to discuss your requirements in details and our experience in delivering professional outsourced customer services.

LOCATION India - Mumbai, Maharashtra EMPLOYEES 100-499 YEARS IN BUSINESS 1-3 years CONTACT INFORMATION Register or Login to view the outsourcing service provider contact information.