UNITED KINGDOM OUTSOURCING COMPANY

DESCRIPTION
Lycatel BOS is a Chennai based provider of IT enabled services to European clients. The company provides voice and non-voice based services to clients.

The Lycatel Group is the fastest growing pan-European prepaid telecom organization based out of London and with operations in several countries in Europe and North America. Our mission to be the number one prepaid operator globally is driving us to grow our market share even further and to replicate our European success worldwide by developing sales and distribution channels in key markets. Our vision is to create a world-class telecommunications organization where our talented people team up with our business partners to continually drive down costs and deliver superior value propositions to our customers.

Services

We are adequately equipped to provide the following services to clients:

• Customer Support – We support inbound customer calls, from various countries with effective and timely resolutions to queries and difficulties pertaining to our various products, which include calling cards, prepaid telecom services using land phones, mobile phones and instant dialing product positioning allowing customers to effectively make international calls.
In addition, we provide email based support to all our customers to ensure their concerns are resolved with immediate effect
• Outbound Calling – We provide effective outbound marketing to enhance the usage of our prepaid telecom international calling services within the UK
• Technical Support – Our in house technical team specializes in resolving any technical hindrance faced by the customer while making international calls using our products, within a specific time frame
• Transaction Processing – Accounting and other offline transaction processing

Carrier Accounting

The following activities are handled on behalf of client’s Carrier Accounting Department consisting of Outbound, Inbound, Prepaid and Postpaid operators.

1. Exposure Analysis:
2. Preparation of payments sheets and update of Statements:
3. Preparation of payment authorizations for release of payment by the Client’s Treasury department:
4. Reconciliation and matching of CDRs:
5. Preparation of Dispute Summary:

LCR Analysis

Least Cost Route is the least rate (lowest rate to the specific destination) via which traffic has to be terminated. The price change by the Carrier (increase, decrease or addition of new codes) is to be updated in the LCR sheet and the updated template containing the revised LCR rates needs to be passed to the Technical Team for upload in the system. The following activities are handled by the LCR Team.

1. Maintenance of LCR Price List:
2. Preparation of Template to be sent to switch for upload of new prices:
3. Performance Trend Analysis to check the rates sent by Carrier:
4. Percentage Analysis- checks on the percentage of rate increase:
5. Maintenance of back up data:

Sales Accounting

Sales accounting process consists of Accounts receivable Management for the client. The process involves the following activities:

1. Maintaining Customer Control Accounts in Quick books – Accounting software

2. Preparation of Ageing reports everyday for review by the Management/Credit Control

3. Preparation of Daily Sales Report

4. Preparation of Daily Control report

5. Activation and Blocking of Prepaid Cards

SKILLS
Our approach to delivering the highest value in BPO solutions can cut your business-process costs significantly, enabling a more competitive, responsive enterprise. We provide a full scope of services in these global industries: communications, consumer industries and financial services.

For instance, CRM services, which includes our Consumer Direct offering, bundles the entire spectrum of fulfillment-related outsourcing applications – marketing, strategy and support, direct mail, order management and customer care.
All of our Business Process Outsourcing Services are supported by our shared services and transaction processing centers, and are built on the solid foundation of the Lycatel secured worldwide technical infrastructure.

• Customer Support Services
• Benefits Administration
• Consumer Direct Services
• Contact Center Outsourcing Services
• Contact Center Performance Management
• Converged Billing Services

TERMS
At Lycatel B O S, we follow a very transperent payment terms. We have dedicated client service manager handling each account. The manager will work with the client to understand the budget allocated to the project and also understand the client requirement and work with the client and have the pricing done, which is beneficial for both the parties.

The turnaround time is very quick as we always have sufficient manpower in the organization for quick ramp-ups

LOCATION United Kingdom - London, EMPLOYEES 1000-5000 YEARS IN BUSINESS 11+ years CONTACT INFORMATION Register or Login to view the outsourcing service provider contact information.