INDIA OUTSOURCING COMPANY

DESCRIPTION
Travelport is an undisputed leader in the world of travel. As a Fortune 500 company, we are one of the largest collections of travel brands, content, and travel service offerings. Travelport ISO is the Indian arm of the travel giant and serves as a captive unit.

Travelport ISO has emerged as a high-end, BPO solutions partner, gaining in-depth experience by successfully servicing its brands like Ebookers, GTA, Galileo, Orbitz and others across 11 European countries in 9 different languages (English, French, German, Swiss, Dutch, Finnish, Swedish, Norwegian, and Spanish). With more than 1200 employees working under the leadership of an experienced Leadership Team, Travelport ISO offers a high quality, cost effective and fully redundant multilingual BPO solution through a Proven Process Transition Methodology and a Tested Service Delivery Framework from its two 24/7 operational, state-of-the-art, fully established BPO facilities.

As a pioneer in the Multilingual Offshore Business Process Outsourcing space in India, we bring a distinct value-add to our clients through best-fit solutions that cater to client-specific business scenarios. By investing in people, process management techniques, quality, technology, and infrastructure, we strive to achieve a win-win partnership with our clients. Some tangible and intangible benefits include:

1. Increase In End-Customer Satisfaction
Our access to the best industry talent in India and rigorous client-focused screening processes ensure complete operational fitment to client requirements. This coupled with our ongoing investment in training ensures that our highly skilled talent pool brings optimal productivity and efficiency to the client processes. We have one of the lowest attrition rates in the industry, which guarantees a consistent customer experience, and leads to a significantly higher end-customer satisfaction.

2. Multilingual Support
Travelport ISO has developed a unique multilingual support model to service voice and non-voice processes. Travelport ISO services its group companies across 11 European countries in 9 different European languages from India.

3. Cost Benefit
Travelport ISO operates from the Indian national capital of New Delhi. New Delhi and its surrounding regions have fast emerged as the nucleus of Business Process Outsourcing Business in this part of the world. As one of the leading players in the field, Travelport ISO can boast of one of the best teams and processes in the trade. Travelport ISO offers the real "India-cost advantage" to its parent organisation due to its location and quality of people.

4. Improve Quality
Travelport ISO can leverage its proven process transition methodology and tested service delivery framework having transitioned over 30 processes while working with its parent organisation, to help improve the quality of processes. Travelport ISO also help innovate existing processes to make them more competitive and cost-effective. Travelport ISO has been certified on ISO 9001 standards.

5. Operational Flexibility
Travelport ISO's experienced Operations team can adapt very quickly to changing client needs. Processes have been built to cater to ever-changing business scenarios at our clients' end so as to offer them unparalleled flexibility and scalability including quick turn around times to complete transactions, week-end and overnight support, effective management of high volumes and seasonal fluctuations.

SKILLS
Travelport ISO offers a diverse set of integrated service offerings spanning multiple customer contact channels such as voice, email, and web. Our horizontal service offerings span multiple verticals such as:


Contact Centre Services
Call and Response Center Services - Inbound and Outbound: Telesales, Telemarketing, Customer Service/ Support, Collections, Activations, Product Support, Lead Generations/Qualification, Database Updation, Loyalty Programme Administration.
Email Management: Email Support, Email Sales
Web Chat: 24x7 Web Chat Support
Technical Helpdesks

BPO Services
Accounts Payable
Accounts Receivable
Back office Administrative Services
Data Processing - Data Entry/ Digitization, Product/ Package Details Entry, Content Entry/Creation
Rules based Processing - Claims Processing, Underwriting
Online Processing - Online Sales Processing, Online Transaction Processing
Reservation and Ticketing
Forms and Related Handling Services - Invoice Generation, Order Form Generation
Finance and Accounting
Supplier Reconciliation
Bank Reconciliation

TERMS
As per industry terms, to be discussed on a project by project basis.

LOCATION India - Gurgaon, Haryana EMPLOYEES 1000-5000 YEARS IN BUSINESS 4-6 years CONTACT INFORMATION Register or Login to view the outsourcing service provider contact information.