INDIA OUTSOURCING COMPANY

DESCRIPTION
NIIT SmartServe, established in 2002, is a 100% subsidiary of NIIT Technologies Ltd. It provides support to diverse verticals including Insurance, Financial services, Telecom, Travel & transportation and Retail. It delivers customised BPO solutions requiring excellent training and knowledge management. Its integrated suite of services blends state-of-the-art technology and business process expertise, gained from the substantial experience that NIIT Technologies and NIIT SmartServe have in the stated verticals, to deliver identifiable cost savings and business efficiency. Its World Class Facility, advanced telecommunication infrastructure, stringent data security methods [BS7799 / ISO 27001] and proven methodology (BPM3) for process migration add to its customers’ satisfaction. Improvement methods based on Six Sigma and COPC-2000 certification enhance its service delivery. Its human resources are a strong differentiator. With a deep employee development and training culture, its ability to ‘skill’ and ‘scale’ manpower is a big asset. NIIT SmartServe has made its mark as a global outsourcing brand with its achievements like 100% Customer satisfaction, Best Contact Centre – APAC award (ContactCentreWorld.com) and listings with IOAP and Fortune Global.

SKILLS
Outbound Projects

NIIT SmartServe‘s outbound telemarketing call centers provides outbound telemarketing services that cover the complete cycle of your business from outbound telemarketing to collection of outstanding payments. Each of the outbound telemarketing services that we offer from our India facilities adds value to your business cycle such as: developing your prospects list, selling to them successfully and collecting payments from them.

We have demonstrable experience in each of services listed below as can be seen in the case studies:

Market survey
Tele-sales / Outbound telemarketing
Payment collections

With the combination of industry’s proven predictive dialing technology and a robust telecom infrastructure, we have the outbound telemarketing call centers capability to make several hundred thousand calls per day. TermsMonitor, our web based online real-time performance management system allows you to customize and monitor more than 20 metrics related to your process. Through TermsMonitor, you get complete transparency and real-time control of your processes.

Inbound Projects

Our extensive experience in managing voice processes combined with our training heritage in the technology area allows us to provide inbound call centre services from India for various functions like customer service, sales and IT helpdesk.

Back Office Projects

Web / E-mail based support services / Claims Processing / Policy Administration / Compliance Verifications

We have the capability to provide web and e-mail based services for functions like customer service, help desk etc. Currently we are providing web and e-mail based support to world's largest software vendor. In today's competitive world, global corporations are constantly required to improve their operational effectiveness to achieve better customer satisfaction and improve the shareholder value.

TERMS
Negotiable

LOCATION India - Haryana, Haryana EMPLOYEES 1000-5000 YEARS IN BUSINESS 4-6 years CONTACT INFORMATION Register or Login to view the outsourcing service provider contact information.