INDIA OUTSOURCING COMPANY

DESCRIPTION
Aheads is a company providing call center services by handling inbound (receiving call) / outbound (making calls) voice and web based outsourcing center for our customers across South Asia, US, Canada, Australia and the UK. With a proven and highly redundant telecommunications platform, we utilize today's most cutting edge technology to improve all aspects of our client's processes.

Aheads e Solution is a leading contact center with offices in UK, USA and India, with the single mission of delivering a high quality customer services to esteemed clients looking to outsource.
Aheads brings together the best in people, process and technology to ensure delivery of the highest quality solutions. Aheads offshore solution delivers to exacting global standards.

Our inbound call center services include live, 24/7/365 toll free customer service, order taking, catalog sales, live chat, email response, and more. We concentrate industries such as internet retail, catalog, direct response, financial services, communications, automotive, and health care.

By combining our call center solutions, live chat support, and email response services you can ensure you never miss an opportunity to connect with your customers and, most importantly, drive more sales. Should you require more information kindly get in touch with us.

SKILLS
We are interested in all kind of inbound (technical/voice), outbound (technical/voice) and medical bill process too. Inbound call center services inbound call centers integrate customer care services, predict customer behavior and take action, while the customers are on the phone line. They employ a dedicated team of live operators and offer 24/7 operator availability for the customers providing round-the-clock account management. The different types of inbound call center services comprise of:

Order processing, catalog orders, consumer response, customer service, dealer locators, toll free response, help desk, direct mail response, direct TV response, print media response, website response, seminar registration, answering service, inquiry handling, email management, product technical information, interactive voice response, sales lead qualification, all types of technical support hardware and software.

Outbound Call Center Services.
Database selling, direct mail follow-up, lead generation / qualification / management, seminar population, product promotion, debt collection, information and literature fulfillment, appoinment scheduling, decision maker contacts, up sell / cross sell campaigns, customer satisfaction surveys.

The Quality Process: Aheads has Sixsigma certified quality management team they aligned with the business objectives of continuously benchmarking and delivering quality customer-centric solutions that meet client expectations. The quality process is divided into: Call Quality Monitoring ("CQM"), which is a quality measurement process to evaluate and establish the quality of voice delivery. This is across the multiple parameters of customer support soft skills, product knowledge and resolution accuracy. Compliance Monitoring, which checks for adherence to legal and statutory compliances and conformance to client specified policies and procedures.

TERMS
The prices are always negotiation able and we are interested only signing the contract with the end client.

LOCATION India - Chennai, Tamil Nadu EMPLOYEES 100-499 YEARS IN BUSINESS 1-3 years CONTACT INFORMATION Register or Login to view the outsourcing service provider contact information.