NETHERLANDS OUTSOURCING COMPANY

DESCRIPTION
Your CallCapacity benefits

Did you know that The Netherlands currently have about 1200 call centers? And that the number is even increasing? As long as all your fellow call center managers keep their people in The Netherlands there should be no problem since every body has the same cost level. How long will this situation exist? The first pioneers have already started off shoring their native Dutch call centers, for example to Surinam. The reason why:

Seventy percent of your total call center cost are taken up by personnel. After off shoring that percentage drops to 35. Your benefit could be as high as 35 percent.

Suriname is located in South America, an eight hours flight. A big minus which is effectively made up by the biggest plus: Surinamese natively speak Dutch. You might be concerned about quality, management and systems. How well are those developed?

That is why CallCapacity has developed three services for the top 100 Dutch Call centers to effectively answer these questions:

PilotCapacity: Which gives you easy access to the benefits of off-shoring. You just start on a smale scale.
WhiteLabel: Where you keep control over marketing and (project)management and CallCapacity delivers the capacity.
Fly-See-Buy: Where you Fly to Suriname and See the CallCapacity benefits before you Buy. By invitation only.

If you are ready to discover the benefits of off-shoring for you Dutch call center then call Bas van Veen or Regillio Vriesde on +31 20 4160901.

SKILLS
Inbound phone handling: helpdesk, customer service, order taking (24*7).
Outbound phone handlings: research, lead generation, after sales.
Web and email: order processing, inquiries, customer service, webshop support.
E-mail marketing: opt-in list management, e-marketing campaigns
Data entry.

LOCATION Netherlands - Amsterdam, EMPLOYEES 20-49 YEARS IN BUSINESS 1-3 years CONTACT INFORMATION Register or Login to view the outsourcing service provider contact information.