UNITED STATES OUTSOURCING COMPANY

DESCRIPTION
Hughes Training and Development Solutions consults in performance management, performance improvement, training design, as well as leadership and sales training. We are responsive, systematic in approach, open with our practices, and bring comprehensive solutions to performance management opportunities.

PERFORMANCE ANALYSIS

Through precise analysis, we assist our partners in identifying skill or knowledge deficiencies and other potential obstacles which inhibit associate efficiency. Our recommendations range in scope from implementing cost-effective “quick-fix” options to the development and deployment of comprehensive training programs. Our analysis ensures that qualitative and quantitative factors are considered so that our partners are able to select the performance improvement intervention which is most appropriate to their needs and provides the greatest return on investment.

SELECTION TOOL DEVELOPMENT

Associate selection is a critical function in an organization used to engage the human capital necessary to reach its business objectives. Studies show that employing an interview strategy which connects recruiting profiles to business goals increases the rate of hiring success, associate tenure and, as a result, shareholder value.

After defining successful performance for all tasks of each job function, we create behavioral selection tools and processes that enable our business partners to quickly and accurately assess potential job candidates.

TRAINING DESIGN & DEVELOPMENT

Effective training requires the learner to practice skills and demonstrate proficiency within an encouraging environment prior to being expected to perform those skills on the job. Training that focuses on describing the job is not efficient at increasing performance, therefore, we develop training that allows learners to gain understanding of content, practice the learned skills under conditions that simulate the “real” work environment, and receive objective feedback which builds the confidence and proficiency necessary for immediate and lasting success.

By customizing training which is aligned with the goals of the business and the learner's job responsibilities, positive impact to the performance of the organization is greatly increased. We seek to develop task-based and experiential learning systems that ensure learners leave training with the highest level of proficiency possible.

PERFORMANCE TOOL DEVELOPMENT
Many managers and companies fall short of effectively explaining the intent and expected outcomes of the performance review process to its associates. In response, it is not surprising that because associates are not encouraged to act as active partners, they can perceive the process as confrontational, and anxiety provoking. If associates do not feel they are a relevant part of a process that will develop them, they may not receive and effectively use the feedback provided. This often causes the performance review process to fail to achieve its intended outcomes of increased associate and customer satisfaction, as well as improved business results.

TRAINING CONSULTING

Training efforts are closely evaluated in relation to their direct impact on key business metrics including attrition, retention, associate satisfaction, and most importantly, profitability. Training activities must be tied to an organization’s operating strategy and business objectives, otherwise, efforts and resources are needlessly wasted.

SKILLS
Understanding organizations' unique needs and responding with creative, integrated, cost-effective, and practical solutions is our highest priority. In each situation, we identify business objectives and their critical success factors. Then, in collaboration with key stakeholders within an organization, we implement performance management processes guaranteed to meet those objectives. Our partners use us as an extension of their team and rely on us to complete work in a quality fashion, on-time, every time.

LOCATION United States - Broken Arrow, OK EMPLOYEES 6-19 YEARS IN BUSINESS 11+ years CONTACT INFORMATION Register or Login to view the outsourcing service provider contact information.