UNITED STATES OUTSOURCING COMPANY

DESCRIPTION
Zensar is a global IT consulting firm which was formed as a JV between Fujitsu (one of the largest IT groups in the world) and RPG, one of the largest Indian conglomerates. We have been in the business of providing application development, support, implementation and migration services for the last 15 years now. We have set up large dedicated offshore facilities for some of our key engagements such as Cisco systems, Sprint, British Gas, Fluke Corporation, AIG, Citibank, Ask Me, etc Headquartered in Pune, India, We are present in 18 countries and Maintains development centers in the US, UK, South Africa, China, Australia, and India, with a 2000+ professionals worldwide workforce.

The company is the Worlds first Enterprise wide SEI-CMM Level 5 organization, is an ISO 9000 and EFQM certified company, ensuring the highest levels of Quality and data security.

Zensar’s Business process Optimization and Outsourcing services include critical, non-core functions such as Financial Accounting, Human Resources management (payroll, benefits administration, training and records management), claims processing, order mgt, full service contact centers and technical help desk and support services.

We are the first fully integrated technology and operations firm with a global services model. Enabling our clients to optimize their business through a combination of process investment strategies, technology advantage and business process outsourcing and provisioning. Services include consulting, enterprise data management and data warehousing, business intelligence and analytics, design, development, system integration, package evaluation and implementation, re-engineering and maintenance. We at Zensar take on the responsibility for optimizing and running business processes for clients.

Our high quality standards, global footprint, and deep domain expertise in the banking Finance and investments, manufacturing retail and distribution the Telecom Wireless and utilities space will ensure that your technology is state-of-the art. Reliability and flexibility are key to servicing and acquiring customers and we are confident of our ability to deliver on these parameters.

What we have to offer:
• End-to-End Business Optimization & Outsourcing Services
• Extension of Client’s capacity and leverage the Offshore Delivery Model
• Services aligned with client’s business objectives
• Leverage our Technology/Domain/Outsourcing Strengths
• Leverage multiple time zones (24*7*365 service)
• Focus on knowledge and transition management
• Process centralization
• Incremental partnership approach (value creation)
• Flexibility

SKILLS
Our Multi Shore Proposition:

• Unique and Effective India Migration Plan
– Option to maintain US interface and reduce end-user impact
– Highly Credible Multi-site Infrastructure
– Integrated Advanced Contact Center in India
– Established Marquee customers for Help-Desk Services
• Maximize offshore for optimal values
– Option for a single shift in US for peak traffic hours
– L2/L3 support services
– 24/7 support in India for all IM services
• Multi-service Skill Based Routing between US and India Support Services
• Efficient Transition Management
• Inbuilt Redundancies for Disaster Recovery
• Skilled IT support seamlessly integrated with India Infrastructure Management
• Blended Costs advantage

LOCATION United States - Princeton, NJ EMPLOYEES 1000-5000 YEARS IN BUSINESS 11+ years CONTACT INFORMATION Register or Login to view the outsourcing service provider contact information.