CANADA OUTSOURCING COMPANY

DESCRIPTION
Services

Content Bridge delivers the lowest cost solution, peak operational efficiency, improved customer experience, best possible ROI, and significant quality improvements by providing the highest quality outsourced customer contact management in the industry.

Contact Bridge offers a variety of services; we are diversified in our operations to ensure we are prepared to handle the ever-changing demands of our clients.

Inbound Services
Outbound Services
What are your customers looking for?

• 80 percent of consumers prefer speaking with a live customer service representative to an automated system;
• 94 percent of consumers wanted to be transferred to another customer service representative no more than once;
• 80 percent of consumers preferred to speak with a customer service representative on weekends;

Every successful business focuses on three key elements in their relationships with their customers.

• Customer Acquisition
• Customer Care
• Customer Growth

Merely gaining new customers is not enough to maintain a healthy bottom line. In today's marketplace, the true value comes from the retention, growth, and care of these acquired customers. Developing and growing these relationships leads to expanding your customer base, enhancing your market position, and maximizing your bottom line. Acquiring, developing, and nurturing these key relationships is the core business of Contact Bridge.

SKILLS
Inbound

Entrusting your customer relationship management to Contact Bridge ensures that your customers are receiving the highest quality of service in the industry. The Contact Bridge established Quality First processes guarantee that you will achieve and exceed the goals you set forth. Our state-of-the-art equipment and cutting-edge technical expertise, position us to offer the best outsourced inbound customer care services.

Here are some common applications:

• Customer Service
• Technical Support Levels 1 & 2 Software Support
• Sales Acquisition Upsale Ancillary
• Order Processing
• Product Inquiry
• Third Party Verification
• Pre- and Post Sales Support
• IVR
• In Language
• E-Care

Contact Bridge focuses on developing long-term relationships with major companies who are leaders in their industries. We provide scalable programs, superior services, and exceptional quality-driven results.

Our technology consists of cutting-edge methods and interactive applications which ensure maximum productivity and reliability.
Outbound

Contact Bridge is establishing itself as a leading provider of outbound telemarketing services. Maximizing the value of a phone call is the key to developing long-lasting customer relationships and creating client satisfaction. Our refined proprietary processes cost effectively acquire, activate, and retain customers.

Some common applications include:
• Sales Acquisition Winback Retention
• New Product Launch Lead Generation Appointment Setting
• Satisfaction Surveys & Research
• Repair Follow-ups
• Verifications
• In Language
• E-Care

Our technology consists of cutting edge methods and interactive applications which ensure maximum productivity and reliability

TERMS
Quality

Nothing is more important to our company and yours than quality, to establish long term relationships. In any avenue of business, quality is always the most essential key to success. From our technology to our people, we strive to maintain only the best quality. With our Quality First process we check and report on the level of our quality on a daily, weekly, monthly, and yearly basis. By listening to every level of management and employee we ensure that all processes are at their most efficient and highest quality.

The call center quality assurance processes utilized by Contact Bridge are strategically developed to support an overall quality environment. End results aim to be a complete product for the client and pleasant experience for all their customers. We strive to scale with our current clients and obtain additional clients by consistently demonstrating that our quality efforts are unrivaled in the customer care industry. Clients are always welcome to randomly listen in on calls from anywhere in the world at any time to ensure that quality standards are exceeded. Clients are provided with full access to remote monitoring of representatives as well as Live Visual access to watch or listen to the call center In action at any time through our:

Live Internet Call Center Action Cam or Live Remote Call Monitoring

LOCATION Canada - surrey, British Columbia EMPLOYEES 20-49 YEARS IN BUSINESS 11+ years CONTACT INFORMATION Register or Login to view the outsourcing service provider contact information.