CANADA OUTSOURCING COMPANY

DESCRIPTION
Committed to delivering exceptional results, Telegate Solutions helps clients maximize the value
of customer communications within their sales and service operations. We achieve this through the
provision of dynamic,inspirational training and constant performance improvement to meet client
expectations.

We deliver exceptional customer interaction by incorporating client's expected results into our
Standard of Performance Model. Expanding upon our vast COPC experience, the Standard for
Performance Excellence is Telegate Solutions documented processes and methodology of how
we manage every customer interaction including implementation, associate selection, learning,
performance management, and client collaboration.

SKILLS
Our range of solutions include:

Inbound
Outbound
Customer Service
Technical Support
Lead Generation
Up-selling / Cross selling
Order Entry
Direct Response
Surveys/Market Research
Custom Announcements
Order Entry
Multi-media call Handling
Custom Announcements
Appointment Setting
Warm Transfers
Custom reporting
Custom Needs
Knowledge Management

TERMS
- per minute (inbound)
- per FTE (inbound and outbound)
- per hour (outbound)
- per lead (outbound)

LOCATION Canada - Toronto, Ontario EMPLOYEES 20-49 YEARS IN BUSINESS 4-6 years CONTACT INFORMATION Register or Login to view the outsourcing service provider contact information.