ARGENTINA OUTSOURCING COMPANY
Apex a SYKES Company
Leading Customer Care, Help-Desk and Back Office Service Provider in Latam
DESCRIPTION
Apex is a contact center outsourcing business unit of SYKES Enterprises Inc.the leading provider of customer care services worldwide, with more than 45 centers in the US, Latin America, EMEA and APAC regions.
SKILLS
Customer care services.
Help Desk, tier 1 to 4.
Back office processes (e-mail response, claims processing, order processing, etc.)
We can offer all these services in 30 languages due to our global presence.
TERMS
Length of contract: 3 to 5 years.
Termination: 90 days notification.
Gradual monthly ramp-down.
Billing unit: rate (USD) per ACD hour.
Pricing reference without telecommunications (pricing varies according to terms & conditions of the agreement).
Bilingual services (customer care, help desk tier 1, back-office): USD 11
Help desk tier 2 to 4: USD 12
Spanish only (custtomer care, help desk, back-office): USD 9
LOCATION
Argentina - Cordoba, Cordoba
EMPLOYEES
5000+
YEARS IN BUSINESS
4-6 years
CONTACT INFORMATION
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