UNITED STATES OUTSOURCING COMPANY

DESCRIPTION
Customer service is one important way of adding value to your service. You cannot neglect your customer’s needs, it’s inevitable. The face of your company, your reputation - customer support can make or break you in the market. Customer support fosters customer satisfaction by building loyalty, creating opportunities and providing dedicated 24-hour service. Providing customer service is like a new business opportunity and every new business opportunity should be converted into a loyal customer.

AEON can be your partner in realizing this opportunity to serve your customers better.
We provide both inbound and outbound services. We at AEON firmly believe that customers are the livelihood of your business and therefore we dedicatedly work hard toward developing good relationships with your existing customers through excellent customer support and also create new customers.

Competitive Strength Points:

We are 24/7/365 days to attend your calls
Adoption of State-of-the-art technology
Quality Assurance
Maximum speed
Web enabling for increased visibility and usability
Our employees are expert in neutral accent language
Data Security
Confidentiality of transactions
Commitment to customer service

PEOPLE & TECHNOLOGY

Call Center Personnel
We recruit and hire the most qualified individuals, and then further train them, to excel in our highly attentive inbound and outbound call center service environment, including training in our language lab to assure accent neutral agents. Our well-developed, thorough procedures ensure that the individuals on your call center team are prepared and accountable for the success of your business.

Data Security
We know your most critical concern is the confidentiality and security of your data. At AEON we strictly control access to your data in 3 fail-safe ways…

Your source data is only entered in our locked down, access controlled facilities and networks by supervisory personnel and cannot be copied.
Your source documents and data are encrypted if stored or destroyed after use.
You’re protected by our procedures that strictly limit access to your documents and data.

SKILLS
AEON has the resources, technology and operational expertise in place to help companies expand globally and exceed their customer sales, services and marketing expectations by the PROACTIVE Customer Centric approach.
Outbound Services:

Market Research
Surveys
Customer Service
B2B / B2C Lead Generation
Mobile Campaign
Tele Sales
Cold Calling (New Customer Acquisition and Company Branding)
Appointment Setting (Allowing your company to optimize its current sales force and solutions specialists’ efforts)
Customer Surveys and Customer Satisfaction measurement
Other B2B or consumer outbound telemarketing campaigns
We also monitor all the calls in anticipation of not only improving the service but also to employ new ways of customer service.

With AEON you will add value to your business and not just cut costs.

LOCATION United States - Mountain House, CA EMPLOYEES 100-499 YEARS IN BUSINESS 4-6 years CONTACT INFORMATION Register or Login to view the outsourcing service provider contact information.