ROMANIA OUTSOURCING COMPANY

DESCRIPTION
For over 14 years, Ampersand has been helping companies forge winning relationships with their customers. Our goal is to let you concentrate on your customers, while we put in place the software that you need to work effectively with them.

While the Internet disrupts traditional ways of dealing with customers, it also offers you the dynamism to effectively address changing customer expectations. Ampersand's strengths are in helping you harness this power. Ampersand has specifically focused its energies on delivering enterprise-class, mission-critical, customer-facing applications. With several Fortune 1000 customers in our roster, we have proven that we have the ability to deliver outstanding solutions.

SKILLS
Ampersand helps companies forge winning relationships with their customers. Our objective is to enable you to concentrate on your customers while we deliver the software for you to work effectively. We help increase your sales and profitability by acquiring new customers and retaining your best customers. With a range of products and solutions in the Sales Force Automation, Customer Service & Support and Business Intelligence areas, Ampersand enables you to build a truly customer-focused organization.

Product Development
Offshore Development
Why ETC Group?
Offshore Development Center
Fixed-bid projects
Microsoft .NET
Microsoft Enterprise Management Servers
Java/J2EE
Web services
Client/Server applications
Wireless/Mobile applications
RAD applications

TERMS
Ampersand Development Process & Tools (ADePT) is an enterprise-wide application used by Ampersand to maintain information and track business processes and activities. ADePT provides a customer interface which enables customers to track the progress of their project and monitor activities which would have a bearing on the outcome of the project.

Problem Tracking
Customers use the Problem Tracking feature to report problems/bugs in the project(s) executed by Ampersand. Customers can report problems in the deliverables after they are deployed and demonstrated to them. Customers can view, close and review the status of problems reported by them.

Forum
The customer can discuss issues/problems related to his project using the Forum.

Customer Rating
Depending on the progress of the project customers can rate the project to represent their level of confidence in the project team of Ampersand. This can be done on a monthly, quarterly or on the basis of a deliverable. The rating is done on a 5-point scale. A complete history of all ratings done by the customer is available.

Tools used

Some of the tools used by Ampersand include -

MS Project - used for project task scheduling.

RSW e-Tester/Silk Test - a regression-testing tool that is tied with the QMS process of testing.

E-R Studio - dB Modeling tool.


Status Reporting

Ampersand and the customer meet regularly to:


Review the performance of Ampersand against the Project Schedule.

Review the tasks achieved and tasks planned.

Identify any deviations.

Address any critical constraints.

Discuss progress and issues

Plan for the next stages

LOCATION Romania - Bucharest, EMPLOYEES 50-99 YEARS IN BUSINESS 11+ years CONTACT INFORMATION Register or Login to view the outsourcing service provider contact information.