POLAND OUTSOURCING COMPANY

DESCRIPTION
Call Center Poland is one of the leading outsourcing call/contact center in Eastern Europe.

Our multilingual call center services clients in English, German, Russian and an array of Eastern European languages, offering significant cost advantage without quality compromise. We can support our clients in 2 locations with over 300 workstastions. Both locations are situated very close to Warsaw Aiport Okecie (10 or 40 minutes by car). We select staff to multilingual project through the students or graduated from philological faculty. Among our Agents there are many who lived several years abroad growing up, studying or working there. Most of our agents are experienced from long term projects that require customer service competencies. They possess excellent communication skills, including the ability to control and direct a conversation, effective listening skills, flexible in resolving customer issues within agreed parameters and first of all with excellent up-sale skills.

SKILLS
Our Strengths

- Short distance from western Europe
- Short distance from Warsaw Aiport to 2 locations
- Experience from co-operation with over 540 international clients
- Over 3500 executed campaigns for different branches
- Agents with no recogniseable accent in international projects
- Competitive prices
- On-line reporting

TERMS
Per workstation/hour,success fee or mixed:
Prices include:
- Telecom costs
- Agent’s (salesman) costs
- Group leader
- Account executive
- IT specialist
- Trainer
- Recruitment

LOCATION Poland - Warsaw, EMPLOYEES 500-999 YEARS IN BUSINESS 7-10 years CONTACT INFORMATION Register or Login to view the outsourcing service provider contact information.