PHILIPPINES OUTSOURCING COMPANY

DESCRIPTION
OUTBOUND

A. Telecom Sales
B. Lead generation and qualification
C. Market Research surveying
D. Customer satisfaction surveying
E. Fund Raising
F. Catalogue Sales
G. Warranty Sales
H. Product Sales
I. Appointment Setting

INBOUND

A. Up-selling and cross-selling
B. Inbound sales and sales support
C. Order - Taking
D. Telephone Polls
E. Reservations / Booking
F. Call Overflow / After Office Hour's Support
G. Customer service and support
H. Technical Support / Help Desk
I. Customer Relations Management

SKILLS
Build Call Center Facilities subject to the budget agreed on with the customer and based upon the need of the account that will be ran. BlueShift shall provide certain general information technology services and infrastructure, including assistance with, installation, and maintenance of the facilities.

Assist in the hiring of Customer's Call Center Management team and agents by identifying the perfect profile for all these key positions. Blueshift believes that the most important factor in successful operations is having the right people in the right positions.

Facilitate Foundation Training for the agents and other required training for the support staff to ensure that all employees are equipped for the positions they have been hired for.

Provide a foreign campaign to the new Call Center .

Manage the Call Center Operations for the Customer and train the Customer's Management Team on the processes that have been set in place to ensure that they will be able to effectively run the center after the agreed upon period expires.

LOCATION Philippines - Malate, Manila EMPLOYEES 20-49 YEARS IN BUSINESS 1-3 years CONTACT INFORMATION Register or Login to view the outsourcing service provider contact information.