PHILIPPINES OUTSOURCING COMPANY

DESCRIPTION
Alorica Philippines provide call center management services to both local and US markets. Our local experience cover the telecommunications industry, consumer food, and banking industry where service level and response time are most critical. Our call center has endured the unique call arrival patterns and call surges that these industries experience. We also provide outbound services for utility companies, consumer goods, and pharmaceutical companies covering tele-survey, pro-active outbound customer service and sales. These activities have increased our clients sales for mid-2005 by more than 50%.

Our US clients are Fortune 500 companies in the PC manufacturing and consumer electronics industry. We provide customer service and technical support to their customers through voice, email and chat. We also provide outbound services to a real estate company supporting their property acquisition process.

In total, our call center services more than 1 million call center transactions every month through the different channels.

SKILLS
Alorica Philippines focuses on inbound customer service and technical support through voice email and chat. Outbound projects are also provided as required by our clients.

TERMS
Pricing Model
- per man hour.
- per call hour.

Payment Terms
This shall be detailed in a proposal after project scoping.

Lead Time
30 to 60 days.

LOCATION Philippines - Pasig City, Metro Manila EMPLOYEES 1000-5000 YEARS IN BUSINESS 4-6 years CONTACT INFORMATION Register or Login to view the outsourcing service provider contact information.