PHILIPPINES OUTSOURCING COMPANY

DESCRIPTION
VisionQwest Resource Group, Inc. is an international call center service provider. We are an established call center in the Philippines, with highly trained telemarketing and customer support staff, to service clients in the United States, UK and Canada. Our firm is able to save you 67% on your telemarketing or customer service costs by outsourcing those services to our Philippine office - at the same time retaining a solid professional presence to your clients. You don't have to worry about hiring, no HR paperwork of payroll and other benefit issues, all you have to do is let VisionQwest Call Center Agents do the telemarketing or customer service work at much lower costs. The goal? Lower your operating costs, put more back into the operating profit – INCREASE CASH FLOW. We focus on our customer clients service needs, allowing them to focus on their core business. We are competitively priced, we eliminate down time and clients pay for what they get.

We provide inbound and outbound call support for the entertainment industry product placement, mortgage and insurance, telephone services, collections, lead generation and many more. Inbound product selling. Through efficient and scaleable services we increase our clients customer satisfaction scores, which increase our clients customer service levels, while decreasing their operational cost.

Combined with years of call center experience and unique systems, training and development programs, we create and develop systems that allow us to utilize unique ways to track inbound calls and report quality assurance scores. Training programs that are designed specifically to fit our clients needs, we are constantly reviewing and updating soft skills and training programs, as well as product and process knowledge, which keep us in the forefront of customer service. Employee development programs such as the Certified Customer Service Specialist (CCSS) program are implemented to ensure that our customer service representatives are the best.

SKILLS
VisionQwest takes accountability and responsibility for our delivered services and performance programs. With VisionQwest, our clients can expect to see substantial increases in their customer satisfaction scores.

By being a full service call center, we offer a variety of service options to suit all of our clients needs. They are the following:

InBound Order Processing
Outbound Sales
Lead Generation
Follow-up Calls
Customer Service
Appointment Setting
Collections
Sales / Marketing
Database Clean-up / Updating

TERMS
VisionQwest differentiates itself from other call center providers by offering our clients a variety of payment options to suit any need.

Cost Per Call
Cost Per Minute
Cost Per Sale
Cost Per Dedicated Representative
Cost Per Workstation / Seat (most effective and cost productive)

LOCATION Philippines - Makati, Metro Manila EMPLOYEES 50-99 YEARS IN BUSINESS 1-3 years CONTACT INFORMATION Register or Login to view the outsourcing service provider contact information.