PAKISTAN OUTSOURCING COMPANY

DESCRIPTION
Inbound Service


. Customer Services & Help Desk Support:

We take great care in understanding your business needs and building a solution that will maximize the level of customer service you provide for your customers. Everything from the agent training to our quality assurance program makes our 24/7/365 days of operation robust and fruitful. Our 3-fold power supply and hot backup servers ensures streamlined operations and make the communication with your customers interactive and pleasant.



. Order Taking / Tracking & Management:


A critical aspect of your direct marketing campaign or online initiative is the ability to accept customer orders and maintain them .Our order taking services enable customers to place an order while we execute the transfer with great ease. Our aim is to increase the percentage of calls that convert to sales, with our vision that a missed call is a missed order. Our service is not limited to just taking the order and forwarding it, but we also have an acute quality layer that ensures proper management of orders.


. Backup / Load Balancing Service:


With the growing risk and perils around the globe, one needs to make sure that the business goes on without interruption or distort. Customer services in particular must be flawless and subjected to negligible downtime. Hence, in light of the growing requirement for disaster recovery sites, Allgateway provides Hot / Warm Backup facility.

Moreover, certain growing customer service centers always face crises of over-flowing call volume, both inbound and outbound. With the flexible infrastructure and technology to suit your need Allgateway provides transparent and user-friendly load balancing program using which traffic can be diverted to our centers for maximum customer satisfaction.


. Technical Services:

Pakistan holds one of the best breed of computer engineers in the world. Hence, the efficient outsourced technical support is far more beneficial and cost effective as compared to a self-managed call center for customer services of software products.

Being registered with Pakistan Software Export Board and exhibiting at various job fairs Allgateway have a pool of versatile talent to include as their human resources; specially the abundant supply software developers allows the best technical support to be provided to clients through our call center.

Our umbrella includes the expertise over the following domains of products:

Enterprise Resource Planning
Customer Relationship Management
Banking Middleware
Call Center Solutions
Web – Based products (includes all e-commerce portals)
.net based projects (includes ASP.net, VB.net and C#)
Linux and common Windows off the shelf products

The aforementioned areas are not only limited to technical support but a major focus also includes corporate and technical training for end-users and developers. With the option of Toll-Free number to a simple UAN number, customers can connect to over 20 robust software engineers simultaneously. The detailed call logs and continuous training from reputed names of software industry keeps the agent proactive in resolution of customers’ queries.

So, if you are a firm in the business of software products and have a clientele of over one thousand then let Allgateway take care of your customers and provide them with elite service for their wonders.

With our help you can cement the relationship with your existing customers and reach out to them like never before. Moreover, our claim of satisfying your customers will allow you to focus on your core development and strengthen your Research & Development to indulge in technologies of highest aim.

SKILLS
Technical Skills


Programming Languages:

C, C++, C#
Java, JSP, Servlets
Delphi
Visual Basic, VB.NET, VBA
JavaScript, VBScript
PHP
ASP, ASP.Net
HTML, DHTML
XML, XSL, XHTML
SVG, RDF, RSS
Macromedia Flash

Application/Web Servers:

BEA WebLogic
Oracle Application Server
Borland Enterprise Server
Jrun
Caucho Resin
Apache Tomcat
MS Exchange Server 2000
Microsoft IIS
Microsoft Share Point Service

Databases:

Oracle
DB2
Sybase
MS SQL Sever
MS Access
MySQL
Interbase
Postgres
Paradox

Platform:

Windows
NT/95/98/2000/XP/2003
Free BSD
Linux [Red Hat, Mandrake, Debian]
Solaris
Palm OS, Pocket PC
HP Unix

Unit Testing Technical:

XUnit
JUnit
VBUnit
NETUnit
PHPUnit

Software Engineering Tools:

Microsoft Project
Microsoft Share Point
Server Visual Source Safe
Rational SUITE
Developer 2000
WIN CVS

Version Control Tools:

VSS
CVS
Rational Clear Case

Programming Tools:

Borland J Builder
MS Visual Studio
Ant
Install Shield

Report Tools:

Crystal reports
J Report
Microsoft Reporting Services

UML Tools:

Together
Rational Rose

Testing Tools:

Rational test suite
Test Director

Office Application/Art DesignMicrosoft Office 97/2000/XP:

Corel Draw 8.0-10.0
Adobe Photoshop

LOCATION Pakistan - Karachi, Sindh EMPLOYEES 50-99 YEARS IN BUSINESS 1-3 years CONTACT INFORMATION Register or Login to view the outsourcing service provider contact information.