PAKISTAN OUTSOURCING COMPANY

DESCRIPTION
We at Smart BPO do every thing Smart
We are a private limited company. Starting with just a few people we have a tendency to grow in size and maturity. We are based in Rawalpindi; one of the most technologically savvy cities in Pakistan and home to different multinational companies and has access to some of the best global talent and expertise. At wisetone BPO, we just not plan to be a vendor, but function as a part of our client’s team in enhancing their goals.
Facts:
Facility Area: 15000 Sq Feet (Including the expansion Area) easily approachable, with proper refreshment area (Chit Chat Room, Food Corner, Gym, Game and Pleasure corner). The facility has excellent work environment including all above with hygienic washrooms etc.
Work Force:
Current strength of Administrative staff: 16 employees
CSR / TSR 65 employees in each dialing area. (4 dialing areas)

Data operators 136 employees
Team Lead Every 10 boys team has team lead
Mangers Every Project has on Manager
Human Resource Dept. One manager and 3 coordinators
Quality Control Dept. 2 QC managers and 8 Qc Coordinators.
IT Department Team of 10 experienced members can handle in house and hosted calling solutions
Web Department Team of 4 excellent web developers.
Directors Every Department has one director.
Telecom Facility:
We have state of the art IT equipment having our own T1 lines in US and UK. We also have VSAT backup other than our Optical Fiber connectivity and we can assure 99.8 % uptime to our clients.

SKILLS
Our Expertise
We tend to provide complete outsourcing solutions through a unique process:
• Situation Analysis - Analyzing client’s requirements and identifying the "outsourceable" components.
• Pilot Program - Carrying out a pilot project even before the contract is signed.
• Transition Management - Ensuring flawless performance during critical phases of the process of being moved offshore.
• Project Management - Managing client’s project at both the executional and the business level.
• Customer Relationship Management - Making it easy for clients to do business with us.
• BPO - We have experience staff with expertise from scanning and data conversion to online form filling. We have one division dedicated for data oriented projects. We have long experience in local and international market of handling data projects


Call Center
Telemarketing
Customer Support
IT Support
Data Processing

TERMS
Please contact us directly for pricing options.

LOCATION Pakistan - Rawalpindi, Punjab EMPLOYEES 100-499 YEARS IN BUSINESS 7-10 years CONTACT INFORMATION Register or Login to view the outsourcing service provider contact information.