PAKISTAN OUTSOURCING COMPANY

DESCRIPTION
We at Call Center Pakistan believe in the organization wide mantra of "Quality Drives Performance"

Call Center Pakistan is always striving to set new standards for quality by maintaining the perfect balance of world class technological resources, best systems and a highly professional team to run them. We understand that nothing is more essential to ensure customer delight than quality.

That's why at Call Center Pakistan we have established company- wide practices, including :
» Recording all communication with our customers including voice, email, live chat, and correspondence.
» We ensure timely reporting to track and improve departmental quality performance.
» We understand that ensuring world-class quality is a continuous process therefore we have periodic evaluation, documentation, associate feedback, and follow-up training exercises related to contact monitoring sessions.
» We encourage feedback from both our clients as well as their customers to help us review the quality of customer care professionals. This feedback is also instrumental in reviewing quality of service at the corporate, operation center, and departmental levels at Call Center Pakistan.
» Our commitment to ensure service quality may be gauged from the fact - the supervisor:agent ratio is as high as 1:7 depending on the service as against the general accepted industry ratio of 1:13.
» We have developed well-structured call escalation processes to handle more challenging and technical customer requests.
Call Center Pakistan functions efficiently as your brand ambassador and offer personalized service to your customers through our well-trained Customer Service Representatives.

SKILLS
Call Center Pakistan Inbound Call Centre offer communication services specifically designed to maximize the efficiency of your direct marketing efforts or to be a part of your technical support team. We work together with you as a partner building a strong, successful long-lasting relationship with your customers.

The range of services in the Call Center Pakistan Outbound Call Centre Services include:

Customer Service
Application / Claims processing
Subscription services
Billing queries, etc.

Sales and Order Fulfillment
Order taking
Sales closures
Up-selling and Cross-selling

Inquiry Service
Product information requests
Dealer locator service
ATM / POS locator service, etc.

Benefits of Inbound Call Centre Outsourcing

Increased sales and profits
Reduced costs per sale
Maximum phone productivity
Increased number of appointments
Increased customer base
Increased lead generation
Higher number of qualified leads
Higher number of closed sales
Better customer retention
More immediate feedback
Better results through test marketing
Increased market share

TERMS
It can be done as per model provided by the company

LOCATION Pakistan - Lahore, Punjab EMPLOYEES 6-19 YEARS IN BUSINESS 7-10 years CONTACT INFORMATION Register or Login to view the outsourcing service provider contact information.