PAKISTAN OUTSOURCING COMPANY

DESCRIPTION
Why to outsource Pakistan
THE PAKISTAN ADVANTAGE

Language
Pakistan has a lot of English Speaking professionals. » English is the principal language for the business transactions in Pakistan.

Manpower
» Pakistan has the second largest and the fastest growing pool of technical manpower in Asia.
» High availability of Computer literate, English speaking & educated customer care professionals.
» Pakistan has the lowest manpower cost. Manpower cost is approximately one tenth of what it is overseas. The annual cost per agent in USA is approximately $40,000 while in Pakistan it is around $5000.

Reliability and Security
The work force is highly reliable and can deliver world-class quality and ensure rapid delivery of service. Pakistani companies are also increasingly adapting to international quality and security standards.

Infrastructure
» Pakistan is outfitted with well-connected telecommunication systems on a world-class scale· High availability of infrastructure resources.
» Pakistan's satellite-based telecommunication network enables almost instantaneous high-speed transfer of voice and data across the globe.

Legislative Framework
» Highly liberal Government policies on Call- center operations
» Maintains High cost-competitiveness in service sectors


Cost Benefits
Pakistani companies can provide call center services to clients based in the U.S. or the U.K. at one-sixth to one-fourth of what it costs in the U.S., U.K. or Australia.

Time Zone
A virtual 12-hour time zone difference with the USA and other markets for Call Center services is in Pakistan's favor.

SKILLS
Why choose Call Center Pakistan


We at Call Center Pakistan believe in the organization wide mantra of "Quality Drives Performance"

Call Center Pakistan is always striving to set new standards for quality by maintaining the perfect balance of world class technological resources, best systems and a highly professional team to run them. We understand that nothing is more essential to ensure customer delight than quality.

That's why at Call Center Pakistan we have established company- wide practices, including :
» Recording all communication with our customers including voice, email, live chat, and correspondence.
» We ensure timely reporting to track and improve departmental quality performance.
» We understand that ensuring world-class quality is a continuous process therefore we have periodic evaluation, documentation, associate feedback, and follow-up training exercises related to contact monitoring sessions.
» We encourage feedback from both our clients as well as their customers to help us review the quality of customer care professionals. This feedback is also instrumental in reviewing quality of service at the corporate, operation center, and departmental levels at Call Center Pakistan.
» Our commitment to ensure service quality may be gauged from the fact - the supervisor:agent ratio is as high as 1:7 depending on the service as against the general accepted industry ratio of 1:13.
» We have developed well-structured call escalation processes to handle more challenging and technical customer requests.
Call Center Pakistan functions efficiently as your brand ambassador and offer personalized service to your customers through our well-trained Customer Service Representatives.

LOCATION Pakistan - Lahore, Punjab EMPLOYEES 20-49 YEARS IN BUSINESS 1-3 years CONTACT INFORMATION Register or Login to view the outsourcing service provider contact information.