CHINA OUTSOURCING COMPANY

DESCRIPTION
Tideway is a high-tech corporation engaged in BPO industry and it is also a creator and an avant-courier in the field of information service. “Information Creates Value” is core value of our business.

Persistent improvement on products and services enables us to provide our customers with the most valuable information so as to boost their competitiveness.

Tideway’s core technology covers many aspects: Firstly, Establishment and maintenance of standard database of global enterprises: Based on our fruitful experiences accumulating in the research and practices, we are capable to offer specialized information database to the worldwide companies upon their specialty. Meanwhile, we will give you our prefect database maintenance planning. Secondly, Technology on information collection: We provide our customers with all-round, high standard information searching services, helping our customers get the most updated and valuable information. Thirdly, Technology on data processing: Our professional data processing team gives our customers fastest and most accurate services.

Relying on our core technology, Tideway can supply related services, such as company information and knowledge investigation, customer-needed information processing, increments and so on.

Through our years of practice, we gradually develop two main advantages: First, cutting down the operating costs of customer as much as possible. Second, providing the most professional and efficient services. Tideway develops with various help and it has been classified as a central supported company in BPO industry of Tianjin. In terms of technology, relied on our experience and background of cooperating with many domestic and international well-known enterprises, we are highly praised by our clients.

Tideway is founded by experienced managers and BPO experts in national software, finance and information industry. We pay high attention to the cultivation of talents and construction of our team so as to form an excellent management team. We has abundant of experienced professionals majored in software, information technology, finance and security areas as well as many language professionals specialized in English, French, German, Japanese, Korean and so on . Owing to all the advantages above, we can be easily melted in the world cultures and obtain powerful technology support from them. With an average age under 30, we are a united, effective and innovative young team full of vitality and pioneering spirit.

Under the development of knowledge economy and internet, it has been a worldwide focus that how to improve efficiency and cut down cost through information resources exploration and information technology application in the aim to stand in front of the world and maintain the competitiveness. Tideway will continue to pay its attention to business information services. Meanwhile, according to the changes and needs of the market, we will actively find our strategic partners, consistently improve ourselves and widen our new business. In addition, we will hold on our professional, high efficient, evolvable aim to provide our customers with consistent, high-valued, first-class products and services in order to meet their needs and maintain our long-lasting partnership.

SKILLS
Back-Office Processing:

In today's competitive world, global corporations are constantly required to improve their operational efficiency to achieve better customer satisfaction and improve the shareholder value.

Information Channel:

Spot the information gap;
Identify the most appropriate tool;
Convert it into a searchable query;
Construct a query for any given database;
Enter the query as a search in a selected database;
Evaluate results;
Modify a search & restart the process if necessary.

Data Processing Covers:

Image / graphic technology
Data capturing hard copy, microfiche, image, etc. by keyboard inputting, OCR/ICR, programmatic conversion, edition, etc.
Capability of multi-output formats: TXT, RTF, HTML, SGML, PDF, DOC...
e-book process
Forms Processing (i.e., invoices, kinds of records, kinds of cards, claims, etc.)
Tideway is capable to process most hard copies, images, microfilms, forms, etc. in English, Japanese, French, German, Spanish, etc. Many data formats can be outputted to meet clients' request.

Call Center Service:

Provides (7×24) uninterrupted services, and allow the customer to choose the Contact method, such as: the pronunciation, the IP telephone, the email, facsimile, the IP facsimile, the writing conversation, the video information and so on any mailing address.

Has a pre-view of the customer and collect each kind of information of the different customer, arrange the suitable representatives to the different user for different service.

The call center collects each kind of information and the data which obtains from user, then stores them completely in the huge database; makes the analysis for the leader of the enterprise.
The call center has the good management system which observes the call center movement situation and the Work performance of the represents.

TERMS
Please contact us directly for pricing options.

LOCATION China - Tianjin, Tianjin EMPLOYEES 50-99 YEARS IN BUSINESS 1-3 years CONTACT INFORMATION Register or Login to view the outsourcing service provider contact information.