UNITED STATES OUTSOURCING COMPANY

DESCRIPTION
FMS provides innovative and practical contact center solutions tailored to meet each client’s unique business objectives. FMS outsourcing project teams are armed with a potent combination of technology, contact centers, contact center consultants and strategic relationships within the public and private sectors providing a wealth of knowledge and resources to available to each engagement.

We live in a world of 24x7 NOW. The combination of Internet, smart phones, kiosks and the like provide today’s consumers with an abundance of channels to communicate with companies. Those that are ill-equipped to market, sell, deliver services that meet these needs find themselves facing a Perfect Storm which downpours lost opportunities, high customer churn rates and catastrophic financial results.

NOW more than ever, companies must find a way to provide exceptional customer experiences at a reduced cost simply to maintain their current books of business. By itself, this is a daunting task; add the aggressive pursuit of new business into the mix and it becomes overwhelming for many organizations to accomplish within a reasonable timeframe. And in business one thing is a given; time is not on your side. Reality dictates speed is of the essence.

Fine Marketing Solutions’ team is a master at accelerating results™. By focusing on the gap between organizational capability and customer expectations our clients get custom solutions. This is possible by applying our years of experience implementing technology, targeted multi-channel marketing, quality assurance, training, rigorous production oversight and “right shoring” of business functions. We do not waste our client’s time trying, we guide their project to the best suited contact center with the required skill sets, economics and support for long-term success.

OUTSOURCER SOLUTIONS
- Geographical Outsourcing Analysis and Vendor Profiling
- Contact Center Vendor Selection
- Contact Center Vendor Management
- Contact Center Performance Optimization
- Business Process Outsourcing Consulting
- Project Definition and Implementation Oversight
- Quality Assurance Monitoring and Reporting

CONTACT CENTER SOLUTIONS
- Contact Center Consulting
- Business Development & Dedicated Sales Support
- Branding & Marketing
- Contact Center Performance Healthcheck & Workforce Optimization
- Contact Center Training
- Contact Center Site & Technology Design
- Contact Center Quality Assurance Monitoring & Reporting
- Project Management
- Expert Witness Servicess
- Outsourced Client Services / Account Management

BRANDING & MARKETING SOLUTIONS
- Creation of a Strong Brand Identity
- Website Design
- Corporate Identity - Logo Design, Business Cards and Sales Powerpoing, Company Profile
- Social Media Marketing - Social Networks, Video, Blogs and more.
- Search Engine Optimization
- Geo-targeted Search Marketing
- Online Marketing & Brand Reputation Management

SKILLS
Call Center / Contact Center, BPO & Outsourcing Consulting
Outsourcing Geographical Analysis
Contact Center Performance Optimization
Call Center / Contact Center Technology Design
Contact Center Workforce Management
Contact Center Cost Reduction
Contact Center Training
Quality Monitoring & Reporting
Agent Screening, Contact Center Recruiting & Executive Search
Contact center vendor selection
Contact Center Performance Metrics
Call Center / Contact Center Gap Analysis
Contact Center Business Planning
Contact center performance healthcheck
Contact Center Quality Assurance Monitoring, Reporting & Training
Expert witness service
Business Development
Project & Account Management
Website Design
Corporate Identity Design
Logo Design
Video Marketing
Search Engine Optimization
Geo-Targeted Search Marketing
Social Media Marketing
Online Brand Reputation

TERMS
We work on a retainer basis for all business development, marketing & consulting, web development and other design services are a per project fee basis.

LOCATION United States - Plantation, FL EMPLOYEES 6-19 YEARS IN BUSINESS 11+ years CONTACT INFORMATION Register or Login to view the outsourcing service provider contact information.