INDIA OUTSOURCING COMPANY
Epicenter Technologies Pvt Ltd
Leading BPO in India
DESCRIPTION
Epicenter Technologies Pvt. Ltd. is part of the Kalyani Group, a leading industrial house in India. We operate out of our own center located in Mumbai India with a capacity of 750 physical seats that can support 1000+ FTE’s. All the seats are fully equipped to support voice as well as data processes.
We provide best-in-class call center operations that reflects the "Client Standard" in terms of high quality customer service while minimizing cost through efficient management of processes, procedures and technological infrastructure.
Epicenter being an international contact center, handles voice and non voice process for Fortune 500 companies in located in the US, Canada, UK and Australia
We pride ourselves in being the ‘First ITES Organization in India’ to have PAS 99 (Integrated Management systems, Quality Management system - ISO 9001:2000 and Information Security System - ISO 27001:2005). We are also amongst the first BPO’s in India to achieve Payment Card Industry (PCI) Compliance for our facility.
SKILLS
Epicenter has expertise in the following verticals
Collections -
Bucket 1 – 6, Late Stage post charge-off, Credit and Retail cards, Utility Bill Collections, Skip Trace, Over Limit, Collectins Back Office.
Customer Service -
inquiries, Retention
Sales / Telemarketing -
Outbound sales/upselling, Inbound Order fulfillment
Back Office / Non voice -
Email support, Data entry, Financial back office work for credit cards, etc...
LOCATION
India - Mumbai, Maharashtra
EMPLOYEES
500-999
YEARS IN BUSINESS
7-10 years
CONTACT INFORMATION
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