INDIA OUTSOURCING COMPANY

DESCRIPTION
Corporate Profile
IT Enabled Services Bridging the GAP Between
BUSINESS and the CUSTOMER

VBRIIDGE KNOWLEDGE SOLUTIONS PRIVATE LIMITED

25, Flowers Road, Level 2, Kilpauk,
Chennai - 600 084.
Email: info@vbriidge.com
Phone: 044-6458 4915, 044-6458 4916


VBRIIDGE is an IT-enabled services company providing most efficient and cost effective Business Process Outsourcing and Back office services to clients worldwide.
VBRIIDGE brings together world-class resources, software, and expertise to help create valuable relationships between our clients, their customers and their employees.

We are located in Chennai,
» One of the fastest growing industrial cities in southern India with a large pool of youth population base.
» Conveniently located with an excellent air, rail and road connectivity.
» The city offers a huge pool of talented commerce, science and engineering graduates ideally suited for BPO operations.
» With direct flight connections from New York, Chicago and London and around the world.
» Chennai is an ideal BPO India destination for companies looking to outsource from India.
We are a world-class international BPO service provider in India. We provide complete cost effective solutions with guaranteed deliverability and consistent performance.

VBRIIDGE is a fast growing E-services Company, a leading call center and BPO service provider in India offering both outbound call center services and inbound call center services in India, provides high quality-value added Call Center Outsourcing solution.

Business process outsourcing India (BPO) market has been a reality for decades. Many of the core functions of a corporation, such as information technology, retirement and payroll processing, have been outsourced.
We, craving us as one of the leading call center in India, believe in innovations and learning “the transfer of management and execution of one or more of a company's ongoing learning processes or the entire learning and education function to an external services company.”

VBRIIDGE serves the finest and well-known US based clients. We have provided excellent BPO outsourcing services India according to their business needs resulting into benefits up to 80% savings over their current costs.
We are specializing in all forms of call center outsourcing services. It includes outbound call center services and inbound call center services. Our focus on onshore process optimization helps clients to reduce costs while transforming their operations for sustainable benefit. We focus on complimenting offshore call center outsourcing with internal improvements that increase the efficiency and profitability of our clients' organizations.

Our Outbound call center services India have specialization in lead Generation, appointment Scheduling, Research Surveys, Debt Collection, Credit card verification, Telemarketing call center.
Our Inbound call center services offers Order Taking Services, Call Center Technical support, Customer Service, Help Desk & Answering service

VISION
We’ll provide our clients leading-edge products and services that offer a compelling value and create competitive edge. We’ll create for our employees an environment that attracts, develops, and rewards highly effective people and is recognized as one of the best companies to work for.

MANAGEMENT
G. Thulasi Ram (Director - Finance)
Mr.Thulasi Ram has been into granite business for more than 20 years handling a manufacturing company. He was managing business all over the world.

Pradeep Srinivasan (Director - Planning & Management)
Mr.Pradeep has a MBA with more than 12 years experience in IT and ITES. Executed ERP Based Business Solutions in various industry verticals.

METHODOLOGY
Attaining customer delight by exceeding expectations on all counts is the core mission of our organization. We endeavor to understand the finer details and needs of the client, and believe in delivering

SKILLS
Why VBRIIDGE as a Indian Call Center
That's why at VBRIIDGE we have established company- wide practices, including:
» Recording all communication with our customers including voice, email, live chat, and correspondence.
» We ensure timely reporting to track and improve departmental quality performance.
» We understand that ensuring world-class quality is a continuous process therefore we have periodic evaluation, documentation, associate feedback, and follow-up training exercises related to contact monitoring sessions.
» We encourage feedback from both our clients as well as their customers to help us review the quality of customer care professionals. This feedback is also instrumental in reviewing quality of service at the corporate, operation center, and departmental levels at VBRIIDGE.
» Our commitment to ensure service quality may be gauged from the fact - the supervisor: agent ratio is as high as 1:8 depending on the service as against the general accepted industry ratio of 1:13.
» We have developed well-structured call escalation processes to handle more challenging and technical customer requests.
» VBRIIDGE functions efficiently as your brand ambassador and offer personalized service to your customers through our well-trained Customer Service Representatives.
INBOUND CALL CENTER SERVICES
VBRIIDGE delivers the highest level of inbound call center services. Our objective is to provide Inbound Call Center Services that help in solving the queries of customers. Our call center services staff takes care of the clients and their business outsourced, very carefully and efficiently. The inbound call center services provided by us prove to be extremely helpful for their business growth.
Better Management and quality services are a tradition at VBRIIDGE
Answering Services (LIVE RECEPTIONIST)
We, specialize in offering effective and accurate answering services that considerably saves the time and money of callers.

TERMS
WEEKLY OR FORTNITE OR MONTHLY.

LOCATION India - Chennai, Tamil Nadu EMPLOYEES 100-499 YEARS IN BUSINESS 4-6 years CONTACT INFORMATION Register or Login to view the outsourcing service provider contact information.