INDIA OUTSOURCING COMPANY
Facts Infosys
Leading Provider of All Financial Services.
DESCRIPTION
Services
We offer a wide range of stand?alone as well as integrated services to cater to various business
requirements. These services are powered by hi?tech advanced infrastructure and delivered by welltrained
services professionals. Services include:
Voice Based Services
Customer Interaction Services:
• Inbound: 24x7 Helpdesk, Inquiry, Customer Service
We use Automatic Call Distribution (ACD) for all inbound processes
• Outbound: Sales, Collections, Marketing, Lead Generation
Market Research Services:
B2C Surveys, B2B Surveys, Promotional Campaigns
Non?Voice Based Services
Back Office Services:
Extended Processing Center, Back Office Support for Core and Non?Core Processes, Data Analysis &
Report Generation, Trend Analysis
Document Conversion Services:
OCR based Conversion, Data Entry, PSD to XHTML Conversion
AutoCAD Services:
Design & Development using AutoCAD software
Strengths:
Valuable Human Capital: Experienced staff which delivers as per deadlines.
In?House Training Facility: Customized client?based and product?based ongoing training facility
Established Resource Center: Existing functional call center with fully equipped capacity of 90 seats
with personalized networked workstations
Expandable Operations: Capacity expansion facility upto 300 additional seats on demand
Latest Technology: Hi speed servers and supporting peripherals, Cisco Routers, UPS Back?up
Smart Software: Predictive Dialers (PD)
Commitment to Perfection: Stringent quality control for progressive betterment of services and ROI
SKILLS
Voice Based Services
Customer Interaction Services:
• Inbound: 24x7 Helpdesk, Inquiry, Customer Service
We use Automatic Call Distribution (ACD) for all inbound processes
• Outbound: Sales, Collections, Marketing, Lead Generation
Market Research Services:
B2C Surveys, B2B Surveys, Promotional Campaigns
Non?Voice Based Services
Back Office Services:
Extended Processing Center, Back Office Support for Core and Non?Core Processes, Data Analysis &
Report Generation, Trend Analysis
Document Conversion Services:
OCR based Conversion, Data Entry, PSD to XHTML Conversion
AutoCAD Services:
Design & Development using AutoCAD software
TERMS
POD
LOCATION
India - Ahmedabad, Gujarat
EMPLOYEES
100-499
YEARS IN BUSINESS
1-3 years
CONTACT INFORMATION
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