INDIA OUTSOURCING COMPANY

DESCRIPTION
EMMERLIN
H-151,Sector-63, Noida 201301,UP Tel:4235642,9810064873,9910471543,
9868317788 ,9953005140 Fax:2402884
EmmerLinis the fastest growing Business Process Outsourcing (BPO) services provider in India. We manage customer care services and back office processes for leading global organizations in the domains of technology, telecom and retail. Our services include customer care, technical support, data conversion, collections, telesales, transaction processing and other value additions. EMMERLIN ensures exceptional client experience through world-class talent, strong management focus, dedicated business units and a strong financial platform.

EMMERLIN believes in establishing and maintaining long-standing and fine touch relationships. We aim at understanding your priorities as well as your relationships with your customers, well before a program is ever launched. We ask first - what do you want to accomplish? We seek to understand the drivers of your business requirements. These priorities will remain balanced with the program objectives throughout our engagement. EMMERLIN exists to help you better understand and connect with your customers. We see ourselves as a strategic partner rather than a supplier. Our aim is to add value to our selected clients.

EMMERLIN seeks to model your corporate culture, and we tailor our business to fit yours. We can take on the look and feel, not just the scripting. By taking the time to get to know you and your priorities, we can build a program that will achieve your goals, rather than squeezing them into a pre-existing "system." We are elastic, responsive and easy to do business with. We're willing to sacrifice short-term gain for long-term growth. We understand the intricacies of managing a growing business and take on new accounts in manageable stages that we know can be successful. As a partner, EMMERLIN is essentially an extension of your organization, we find solutions and offer recommendations that we would want to see if we were the client. Our partnerships include finding ways to bring efficiencies and cost reductions.
EMMERLIN believes in establishing and maintaining long-standing and fine touch relationships. We aim at understanding your priorities as well as your relationships with your customers, well before a program is ever launched. We ask first - what do you want to accomplish? We seek to understand the drivers of your business and ROI requirements. These priorities will remain balanced with the program objectives throughout our engagement.

EMMERLIN exists to help you better understand and connect with your customers. We see ourselves as a strategic partner rather than a supplier. Our aim is to add value to our selected clientele.

EMMERLIN seeks to model your corporate culture, and we tailor our business to fit yours. We can take on the look and feel, not just the scripting. By taking the time to get to know you and your priorities, we can build a program that will achieve your goals, rather than squeezing them into a pre-existing "system." We are elastic, responsive and easy to do business with.

We're willing to sacrifice short-term gain for long-term growth. We understand the intricacies of managing a growing business and take on new accounts in manageable stages that we know can be successful. As a partner, EMMERLIN is essentially an extension of your organization; essentially an external SBU. With this frame of mind, we find solutions and offer recommendations that we would want to see if we were the client. Our partnerships include finding ways to bring efficiencies and cost reductions.

SKILLS
SERVICES

Sales and Marketing

EMMERLIN augments and enhances your sales and marketing program through a broad incentive-based, focused telesales effort. We will create a strategic in-house sales team for you which will be dedicated to handle all aspects of multi-channel sales. Innovative cross-selling and up selling strategies, further helps to acquire more customers and therefore more sales.

Customer Service
Customers are our most important asset. EMMERLIN's prime strength in Customer Service - delivering the highest level of empathy – that not only enhances business and customer base but also most importantly creates customer loyalty and brand image.


Trust your customer relationships to a contact center that understands, enhances and executes:
Your customer's value
Your corporate philosophy
Your business
Your goals


EMMERLIN exists to help you understand and serve your customers better. Our dedicated, motivated, agent teams focus on your relationships and return on investment which are our key business drivers. We will assimilate your ideas, process delivery systems, corporate culture and goals to provide seamless customer that yields in results.

Customer Retention

EMMERLIN convinces and motivates customer's, who would otherwise want to cancel a service or product, to continue using it. This is executed by employing well-trained accomplished agents, customized scripted objection handlers and rebuttals, cross-selling and down-selling, and extensive quality audits.

Lead Generation

Alpha Beta testing

Technical Help desk.

TERMS
Vary from Hourly payments, Weekly Payments,fortnightly Payouts depending upon the process.

LOCATION India - Noida, UP EMPLOYEES 20-49 YEARS IN BUSINESS 7-10 years CONTACT INFORMATION Register or Login to view the outsourcing service provider contact information.