INDIA OUTSOURCING COMPANY

DESCRIPTION
Firstsource is a leading global provider of business process management services. We offer a wide range of services across banking and financial services, telecommunications and media and the healthcare industry. Firstsource provides services throughout the customer lifecycle, including customer acquisition, customer care, billing and collections, transaction processing and business research and analytics.

Firstsource leverages its Rightshoring approach that is best suited to our clients business. We offer the benefit of our global delivery model across 36 world class centers and over 18,500 employees across India, US, UK, Argentina and the Philippines. This model allows us to meet the needs of our clients in a timely, efficient and cost effective way.

Founded in 2001, Firstsource has quickly risen to the top of the BPO and contact center industry and built a reputation for high quality service and proven results. We have been ranked by NASSCOM amongst top 10 ITES-BPO companies in India from 2003-2008. Business Week listed Firstsource as “Hot player” in list of offshore outsourcing companies. Our world class Process Excellence / Operational Excellence capability has been consistently recognized by our clients and industry associations/advisors like IAOP, IQPC, Everest, McKinsey etc. We won 8 Six Sigma awards from IQPC (International Quality and Productivity Center) in 2007-08.

Firstsource is listed on India’s leading stock exchanges, the National Stock Exchange (NSE) and the Bombay Stock Exchange (BSE).


Firstsource has leading global clients including over 20 Fortune Global 500, Fortune 500 and FTSE 100 companies. Our clients include:

* 3 of the 5 largest US banks
* 5 of the 10 largest US credit card companies
* Top 5 UK bank
* One of the largest Indian banks
* 2 of the world’s top 10 telecom companies
* 2 leading Indian mobile services providers
* FTSE 100 media company
* 3 of the world’s top 5 healthcare insurance companies
* 2 of the largest Blue Cross Blue Shield companies
* Over 800 leading hospitals in the US

Awards and Recognition

* Firstsource Solutions wins the Maharashtra IT Award 2008 in the IT Enabled Services (BPO) category
* Firstsource ranked No. 4 in Best Performing Contact Center by 2008 Global Services Survey conducted by NeoIT and Global Services magazine
* Firstsource ranked No. 7 in Best Performing BPO provider by 2008 Global Services Survey conducted by NeoIT and Global Services magazine
* Firstsource ranked in Top 100 by International Association of Outsourcing Professionals (IAOP)
* Ranked among the top 10 BPO companies in 2007 by NASSCOM
* Ranked third in BusinessWeek's list of 'Hot Players' in the Offshore Outsourcing World-call centers
* National Outsourcing Association (NOA) award for best Telecom outsourcing project, 2007
* National Outsourcing Association (NOA) award, September 2005
* Won awards for "Best Defect Elimination in Services & Transaction" and "Best Design for Six Sigma" at the IQ Six Sigma Excellence awards held in Singapore, June 2007
* Won the first place in the "Best Defect Elimination in Services & Transaction" category in the IQ Six Sigma Excellence awards, London, April 2007
* Second place in the healthcare category in the IQPC Six Sigma awards, Orlando, January 2007
* First pure play BPO company in the world to obtain ISO 20000 (IT service management) and ISO 27001 (information security management) certifications

SKILLS
Firstsource provides BPO services across the customer life cycle that cover:

* Customer Acquisition
* Customer Care
* Transaction Processing
* Billing and Collections
* Business Research and Analytics

We offer customized business process management solutions across key industries:

* Banking, Financial Services and Insurance
* Telecommunications and Media
* Healthcare - Payor and Provider

Firstsource re-engineers and transforms your business processes to help your enterprise outperform. Our track record of delivering tangible benefits to clients is enabled by our global delivery capabilities, deep domain knowledge, process excellence and a culture of innovation.

The key enablers that help us provide our clients superior business results are:

Solutions Design and Transition-The combination of our industry and business knowledge enables the development of the most appropriate solutions for our clients. Our transition methodology allows clients to quickly scale up and manage complex processes easily.

Technology-Firstsource's strong technology infrastructure is backed by a dedicated Network Operating Center (NOC) which ensures a high level of network availability and continuous monitoring and guarantees seamless connectivity with the end customer.

Process Excellence-Firstsource has a dedicated process excellence team that uses Six Sigma, Lean and COPC frameworks for continuous improvements in operations that deliver benefits with every engagement.

Information Security-Firstsource has a comprehensive Vulnerability Life Cycle Management (VLCM) framework which provides a high level of information security.

Business Continuity Planning-Our two-tiered Business Continuity Planning (BCP) architecture guarantees continuous and reliable client operations.

Intellectual Property-Firstsource’s in-house software team develops customized software as catalysts to measurably improve service to clients.

LOCATION India - Mumbai, Maharashtra EMPLOYEES 5000+ YEARS IN BUSINESS 7-10 years CONTACT INFORMATION Register or Login to view the outsourcing service provider contact information.