UNITED STATES OUTSOURCING COMPANY

DESCRIPTION
transcosmos, Japan’s premier contact center service provider is expanding rapidly throughout Asia and North America to offer wide ranging services to our clients. Our company provides multichannel global contact center services from 28 contact centers in 7 different languages. The total number of seats in service has reached 16,000, servicing clients in a range of industries including Manufacturing, IT, Finance, Telecommunications, Automotive, and Government. transcosmos will continue to expand aggressively to offer value-added services to our clients and to become the premier global contact center service provider. transcosmos’ global team backed by the company’s 40 years of contact center experience in various industries and business models will offer customized solutions to maximize profitability, ROI and allows our clients to focus on their core businesses. Companies looking to diversify their global footprint or companies already with a global brand will benefit from transcosmos’ network of global contact centers. transcosmos’ global outsourcing model is a blend of “Offshore” and “Onshore”, where the agents/centers are overseas and a dedicated “Onshore Team” is based in the US. This “Onshore Team” will be a single point of contact for all clients needs ranging from Operations to Accounting.

SKILLS
Contact Center Services
Multi-language (Japanese, Korean, Chinese, English, Thai, filipino, Malay, others)
Inbound (customer support, technical support, product support, recall support, etc.)
Outbound (sales promotions, market research, customer retention, collections, etc.)

Digital Marketing Services
Internet marketing, search engine marketing, website optimization, market research, media planning & buying

Engineering Solution Services

Business Process Outsourcing Services
Support desk, business outsourcing, system solution, IT management

Offshore Development Services

Translation Services

TERMS
Price, payment terms, turnaround time is available upon request.

LOCATION United States - Gardena, CA EMPLOYEES 20-49 YEARS IN BUSINESS 11+ years CONTACT INFORMATION Register or Login to view the outsourcing service provider contact information.