KENYA OUTSOURCING COMPANY

DESCRIPTION
Call Centre Solutions uses a collaborative approach in providing solutions to our clients for their non-core business functions, by partnering with you to custom-build, and manage your business as required, meeting and exceeding service level agreements. As our name suggests, we provide the solution for your business to start, grow and expand so as to meet and exceed your objectives. Our services are broadly divided into the following categories:

TRANSCRIPTION
Call Centre Solutions can transcribe “Virtually” anything from wav, MP3, Video to black and white format of Microsoft Word and all other word-processor applications. We use professional audio player software designed to assist the transcription of audio recordings to provide audio-typing/transcription of:

Business Meetings Conferences Correspondence, Dictation, Interviews, Lectures, Manuscripts, Memoirs, Minutes, Presentations, Press Conferences, Reports, Research, Scripts, Speeches, Telephone conversations and more…

BACK OFFICE PROCESSES
Call Centre Solutions provides your company with Back Office support that will enable you to focus on your core business and increase your company's productivity. Our Back Office Services ensure that your People will no longer be wasting time on non core functions. Some of those functions include:
• Transaction processing
• Health forms processing
• Claims processing
• Data Entry
• List cleaning
• Live Chat
• E-mail response
• Web based research
• Financial/Company data research
• Payroll processing
• Accounting
• Data base building


CALL CENTRE SERVICES – INBOUND & OUTBOUND
Each Client’s needs are unique; therefore, customized solutions are provided for all tasks/projects based on each Client's individual needs, visions, and specifications. Call Centre Solutions is committed to complete Client Satisfaction.

Our call centre representatives are trained customer service specialists. To create seamless and transparent call centre integration, our operators can answer the phone in your company name, treating your callers as if they have reached your front office directly. We provide call centre services 24 hours a day, 7 days a week, including holidays. We can handle your call centre overflow during the day and provide backup after hours, when your staffing levels are lower.
As your call centre outsourcing solution, we can help you address the needs of customers who reside in multiple time zones, or those who simply wish to contact you outside of normal operating hours.

From business-to-business and business-to-consumer sales to customer service and order taking, Call Centre Solutions has the experience and the skills needed to make your outsourcing project a success. Our call centre outsourcing service capabilities include:
• Lead Generation
• Emergency response
• Virtual receptionist
• Online call back response
• Inbound Customer service
• Outbound Customer Service
• Inbound Telesales
• Outbound Telesales
• Appointment Setting
• Market Research
• Customer surveys
• Direct response (infomercials)

SKILLS
Our main focus is on transcription using Dragon nuance software. However, that does not mean that other services do not receive first class attention. Call Centre Solutions operates a 50-seat call center with the capacity to further expand and ramp-up quickly to meet your requirements. Each workstation is equipped with the latest computer and customer management software technology.

Call Centre Solutions has complete inbound, outbound and blended call center capabilities. It uses predictive dialers, digital recording and customer management software to manage accounts. Our solutions provide lasting value by streamlining operations, automating business processes, maximizing revenue opportunities and providing competitive advantage.

TERMS
Prices are based on the nature of the work and the agreement between Call Centre Solutions and the Client. We guarantee quick turn around times for all projects done, of course based on the nature of the work.

LOCATION Kenya - Nairobi, EMPLOYEES 20-49 YEARS IN BUSINESS 1-3 years CONTACT INFORMATION Register or Login to view the outsourcing service provider contact information.