KENYA OUTSOURCING COMPANY

DESCRIPTION
We offer voice mail to text transcription services on a 24/7 - 365 day's
service. Our TAT and quality is assured.

CareNet has a very strict Quality Management Process whereby each Quality
Assurance (QA) Analyst is assigned 5 editors/transcribers.

The QA Analyst, reports, monitors, samples and coaches on daily and
real-time basis all the transcriber on quality performance. We also enlist
the help of software like Radmin and tailor made software to assist in real
time quality assurance

CareNet production unit is made up of 10 transcribers who report to a Team
Leader.

This team is made of agents/editors of different experience, qualification
and talents. The team leader guarantees production and quick TAT. Both the
team leader and QA team chairs the daily pre-shift session whereby the team
analyzes the team performance; identify the weak areas of each and every
team member. During this session only production matters are discussed
hence making this session the best capacity building method which we have
ever developed.

By partnering with CareNet, you will benefit from our four years
experience in voicemail to text transcriptions. We offer Real-Time, quality and
reliable Voicemail to text transcription to our clients in USA. We have
signed NDA (None Disclosure Agreements) with these companies and are
confident we will deliver if given an opportunity. We follow strict ethical
business practices. We fully understand the rules and regulations governing
this industry.

Our transcription team has vast experience on foreign accents, different
accents and cultures such as North and Latin America, Continental Europe,
pacific Asia accents among others. This experience has helped us deliver
quality transcripts, with global appeal.
Our capacity is 150 agents per shift with 3 shifts on a 24 hour cycle. Our
full capacity per day is 450 currently.

We have acquired a new facility at up market business area of Karen,
Nairobi Kenya, where we can handle more than 500 seats per shift.

Our charges are very competitive and negotiable.

Please contact me with any questions you may have about our company or the
services we offer.

Kindly, we would be glad if we could schedule a Conference Call with our
team to understand Accessline better and for you to know us better.

Thank you again and Regards
Sincerely,
John Mutisya,
Business Development Manager,
CareNet Limited

SKILLS
Data entry, Data capture and Data processing services among others.
Voice mail to text transcription.
Email Support services.
Live chat services.
Software development.
TV /Media Transcription.
Documentary Transcription.
Insurance Transcription.
Legal Transcription.
Inbound / outbound customer care.

TERMS
Our Prices are very competitive, at usd 4 per hour/ per agent OR 0.17 per message.

LOCATION Kenya - Nairobi, Nairobi EMPLOYEES 500-999 YEARS IN BUSINESS 4-6 years CONTACT INFORMATION Register or Login to view the outsourcing service provider contact information.