KENYA OUTSOURCING COMPANY

DESCRIPTION
Stewanet Business Solutions is a member of the business processing outsourcing society of Kenya. With a customer focused attitude, desire to understand customer business and identify the right partner for executing the job, we act as a one stop shop for your outsourcing needs. We work with a diverse set of clients in a wide variety of industries including retail, finance, telecommunication, entertainment, NGO’s, real estates and many others. We specialize in helping companies expand and increase profitability. We are able to achieve these results through collaboration and continuous communication between Stewanet, your company, and the customer.

Stewanet Business Solutions is a leading Company in Kenya that offers professional services. We utilize state of the art infrastructure, well qualified and experienced clerks and high-end software technologies to provide end-to-end solutions. We provide excellent quality within the specified time frame while ensuring confidentiality.

Our quality services at reasonable rates have made us one of the leading service providers in the country. We are keen on accuracy and attention to detail. We can customize our services to meet your specific needs.


We at STEWANET understand that it is not enough to service your customers the way that other contact centers do. That is why we provide you with the highest quality consulting services in customer care strategies and processes. This allows us to manage the relationship with your customers in a manner that will ensure their long term loyalty to your products and services. Our professional consultants come from different backgrounds and have diverse experiences in the customer service area. Our consultants uniquely integrate both you and your customers' perspective in understanding and developing the process and procedures to be utilized in your contact center business solutions.

SKILLS
These are some of the services that we offer:

* Transcribing
* Data entry
* Customer care and problem solving
* Billing
* Account management
* Service Quality Management
* Return product authorizations
* Inbound sales
* Collections/Call backs
* Back Office Services
* Order management/processing
* Service provisioning
* Selling of products and services.
* Client communication

TERMS
We boast of having the lowest charges in the market with the best output in terms of quality.

Our clients find our rates at least 20-50% competitive in comparison to in-house or other outsourced companies.

FLEXIBILITY and WIN-WIN are major components of our pricing structure. We will consider all your unique requirements to develop the right pricing that is unique to your situation. By utilizing current technology and a global perspective, we are confident of meeting any requirement you may have.

PAYMENT & CONTRACTUAL TERMS

•A letter of award for the project duly signed, or a local purchase order where applicable, before commencement of the project.
•50% down payment on commencement of the project.
•50% on end month.
•All monthly charges payable to Stewanet Business Solutions are chargeable and payable in advance.
•All charges above are Exclusive of 16% VAT.



TRAINING SCHEDULE

Training period is 3 working days from the date of signing the agreement. The representatives will be trained on your product during this period before execution of the project.

Turnaround time

This will depend on the project and the client's needs since we are flexible, able to meet and satisfy our clients.

LOCATION Kenya - Nairobi, Nairobi EMPLOYEES 100-499 YEARS IN BUSINESS 1-3 years CONTACT INFORMATION Register or Login to view the outsourcing service provider contact information.