INDIA OUTSOURCING COMPANY

DESCRIPTION
About Us:

TSS is an advisory council helping US & Europe based companies on Offshoring strategy - defining the right mix of offshore and onshore, identify the target component, vendore selection and management, define the process infrastructure and maturity model. TSS assists companies to setup the offshore captive IT and BPO centres.

Background of the Team:

TSS Council members have average experience of 15 years with a overall 100 years of management maturity. Partners have experience working in PwC, C&L, E&Y, McKinsey, Mercer, Watson Wyatt, TARGET, SUN, SHARP, WIPRO, IBM, Cognizant and Deutsche Bank.

Our Council members include speakers at National and International Conferences, CXO(s) and professors of reputed universities.

Our Council members presented papers at International Conferences on Smart Sourcing, GITMA and Retail Conferences across the globe.

Our Collaboration:

TSS has active collaborations with state and private universities in North America, UK and Netherland.

Advisory Service Offerings:

Formulate IT & BPO Strategy
Define & Implement Outsourcing Strategy
Create & Manage Captive IT/BPO
BPR for existing captive centres
Vendor usage strategy & vendor management
Consulting services in the areas of optimizing existing offshore centers
Process Consulting including Six Sigma
Program Management
Architecture Consulting
Data Mining & Analytics
Sponsored Research

SKILLS
Our Services:

TSS provides consulting support to existing captive centres in the areas of Business Process Re-Engineering (BPR) - optimizing the usage of vendors, defining a vendor management and monitoring system, addressing the HR (staffing & retention issues) through AS IS analysis, GAP Analysis, Creating a Road Map on the Maturity Model. TSS provides assistance in creating a Defect reduced Six Sigma process model.
TSS also advises investment firms across the world on IT & BPO investment opportunities and conduct research for them.

Sponsored / Contract Research:

TSS conducts contract / sponsored research in the areas of investment opportunities in IT & BPO in India / emerging markets. The group also works on research in the areas of strategy management, marketing and human source (human capital management).

TSS also does technical research in the areas of Enterprise Architecture, Data Warehouse, Data Mining and Data Analytics.

Till date we have successfully consulted on 40 projects.

Clientele:

Our client list includes US, UK and Singapore based Analyst and Consulting firms such as EDS, Accenture, Bain & Co, Alkeon Management, Goldman Sachs, Gerson Larhmann, Global Level,Alexandra Management, Crescendo Management and First State Management Asia Pacific.

TSS also works closely with large corporations in the Retail, Banking and Automotive industry to provide advisory services in the areas of IT strategy, vendor relationship management and captive center.

TERMS
TSS works on a partnership mode. While we charge consulting fees, we keep our cost low to provide advantage to the customer and ask for partnership in growth.

ASSIGNMENT PLAN

TSS proposes to carry out the consulting in a three phased manner with the last phase being a continuous process of sustained process and maturity upgrade. Phase I will involve goal & objective setting exercise, identifying stake holder’s expectation, defining “Key Result Area” (KRA) and doing an “AS IS” & “GAP Analysis.

Phase – I

1. Stakeholder Management
a. Identification of all stakeholders
b. Understanding of stakeholders and their expectations
c. Critical success factors – as perceived by stakeholders
d. Prioritization of stakeholder expectations

2. Define goals and objectives –
a. ROI - lowest operation cost based on scale of operation
b. Full control on operations, governance and management
c. Desired quality as per organizations’ global standards
d. Creation of own human capital pool and long term growth plan

3. As-is-Analysis
a. Cost – loaded daily rate for captive resources
b. Feedback from all stakeholders – what is working and what is not working
c. Communication effectiveness and onsite-offshore relationships
d. Project portfolio and project management practices
e. Resources’ skills and resource utilization strategy
f. Organization structure, hiring and retention
g. Knowledge transfer, project transition and onsite-offshore development processes
h. Portfolio analysis

4. Gap Analysis

Phase – II

1. Definition of maturity model

Definition of standards and processes for offshore captive –
-- Engagement model
-- Project handover
-- Knowledge transition
-- Mentoring
-- Execution model
-- Communication
-- Reporting
-- Roles and responsibilities
-- Leadership structure
-- Organization structure
-- Standards and processes roll-out
-- Communication re-visited
-- Project management framework
-- Skills databa

LOCATION India - Bangalore, Karnataka EMPLOYEES 6-19 YEARS IN BUSINESS 1-3 years CONTACT INFORMATION Register or Login to view the outsourcing service provider contact information.