INDIA OUTSOURCING COMPANY

DESCRIPTION
IC widely known as IMPETUS CONSULTING, IC is a technology centric Performance and Process Management Company. Our fundamental philosophy ‘intelligence enabled’, underlines the fact that while businesses focus on their core competency, Impetus enables their intelligence through process and performance management architecture. Simplifying technologies and processes is what we do best at Impetus. Impetus offers its clientele the assurance of operational excellence and business management solutions developed through cutting edge technology tools.

Impetus was created by three significant knowledge streams –

•S.Mahadevan, Management Consultant who had worked with global consulting firms like Accenture / KPMG / PWC

•Sundar & Co – 5 Decade old Accounting, Advisory, Consulting Firm.

•Krish Srikkanth – a colorful sports personality with considerable success in promoting and establishing startups.

Impetus scope of work spans from identifying the client’s needs, understanding future growth plans, current and future business processes and then recommending ideal software and workflow solutions. The services we offer include:
Our Process Management Services include:
1. Activity Monitoring & Management
2. Voice and Non-Voice Enabled process management
3. Information Systems and Technology Management
Our Performance Management Services include:
1. Transaction Processing
2. Information Management
3. Analytics
IC expertise lies in giving solutions based on Process to Application approach. This means irrespective of the uniqueness of your requirements we will be able to deliver “right fit” solutions through advanced technology platform.

Our Knowledge capital

We have identified, planned and allocated training hours at all levels in the organization. As part of providing value-added business advisory service, the firm has embarked on developing the intellectual capital in the following spheres

1. Macro Economic and Industry trends
2. Global best practices in IT
3. Global best practices in accounting and finance
4. Global Tax legislation
5. Industry Process Maps of industries
6. Technology developments in different Industries

Implementation has begun through

1. Creation of comprehensive categorized library
2. Employment of research personnel
3. Registration with market-info and knowledge-capital sites
4. Allocating knowledge-"horizontals" and "verticals" to Presidents & Managing Consultants


Infrastructure

People

Process Associates
We have 17 process associates, who are primarily graduates with professional exposure and work-ex ranging from 1- 10 years . These form the basic edifice of our work standards. They have been trained and re continuously retrained in providing customer with a 'delightful' experience'

Process Managers
There are 3 process managers who are professionally qualified. They champion Reengineering exercise, Process transition and monitoring delivery and quality. They are the pillars of Process-Excellence within IC

Managing Consultants
Two Managing Consultants act as the consulting layer that enable benchmarking and assist strategic initiatives such as corporate finance, org restructuring and preparation of business case/identifying RoI

Knowledge Associates
Research team includes an associate and a Chief Learner that continuously focuses on data collection, analysis and library maintenance

SKILLS
Implementation, Maintenance & Outsourced Management of ERP Pre-implementation consulting, implementation, program management & post implementation support for ERP Transaction Processing Solutions Business Performance Management SAP B-1 Oracle SBS Tally 3i

Payroll & Accounts Payable Management - Technology & Process Support Sale of product Hosted outsourcing solution provider Transaction Processing Solutions Business Process Management Home-grown .NET & Open Source solution 'Pay Smart' ASP module

Cheque Printing Outsourcing Our application can seamlessly integrate with any client application and obtain cheque payment list Based on pre-assigned rules the multi-banks cheques may be printed on a batch mode Transaction Processing Solutions Business Process Management Home-grown .NET & Open Source solution 'Pay Smart' ASP module

Voice Enabled Customer Verification Activity Ensuring compliance with TRAI requirements for Telecom Companies, Ensuring compliance with KYC norms for Banking & FS Business Activity Management Business Process Management In'tele'gent Predictive Dialer

Voice Enabled Market Research Analytics Process Conducting Computer Aided Telephonic Interview with intelligent scripting Business Intelligence reporting for data collected through telephonic or email interviews Business Activity Management Business Process Management In'tele'gent Predictive Dialer JASPER - BI Tool Pentaho

Technology Enabled Customer Support Process Outsourcing for Mutual Funds, Fund Managers etc Services will include data entry, data & database management, technology support, inbound call center Database management will include managing requests for change of address, contact number etc We can voice enable the whole process Business Activity Management

Investment Analytics Outsourcing & Activity Monitoring & Process Management for Customer Support Processes in TELECOM

TERMS
Will be based on the Project

LOCATION India - Chennai, Tamil Nadu EMPLOYEES 100-499 YEARS IN BUSINESS 4-6 years CONTACT INFORMATION Register or Login to view the outsourcing service provider contact information.