PAKISTAN OUTSOURCING COMPANY

DESCRIPTION
Ensign Communiqué is a subsidiary of Shaheen Foundation, Pakistan Air Force,
which is a non-profit, non-partisan organization promoting ethical and legal conduct in
business and the professions. We are an equal opportunity employer. Ensign
Communiqué provides comprehensive turnkey solutions that make businesses more
customer-centric and available 24x7. Our flagship service portfolio includes a wide
variety of customer support operations covering inbound and outbound contact center
with voice and non-voice Business Process Outsource (BPO) operations. We also
take pride is our Training Division that specializes in offering customer-based
professional and structured vocational and BPO centric courses in a congenial
learning environment.

Telemarketing Services: We are an International Contact Center / BPO solution
provider that delivers affordable business and technology solutions through its
organic business development model. As part of Business Processing Outsourcing
(BPO) initiative, Ensign Communiqué has established an International Call Center
with state-of-the-art hardware and software technology to provide reliable, costeffective
inbound and outbound outsourcing solutions for a variety of customers
worldwide.
?? Business Process Outsourcing (voice and non-voice)
?? In Bound Customer Support (with dedicated leased circuit IPLC connectivity)
?? Out Bound Telemarketing (with trained and competent professionals)

Training Division: Training Division focuses on rendering knowledge that is
designed to enhance human resource productivity, improve job satisfaction and
increase organizational efficiency. All training is conducted by experienced and
foreign qualified faculty. Ensign’s training programs are aimed at providing
professional and structured courses in a congenial learning environment.
?? Call Center Training
?? Sales & Marketing Training
?? Communication Courses
?? Vocational Training
?? Professional Development Courses
?? ICT Courses
?? On-Line Courses
?? Specialized Training & Courses

Contact Center/BPO Solutions
Ensign Communiqué is an International Contact Center/BPO solution provider that
delivers affordable business and technology solutions. Since its foundation, Ensign
Communiqué has been pioneering back-office offshore processes and out-sourced
telesales and telemarketing campaigns for our North American, Australian and
Western European customers. Ensign Communiqué has consistently delivered
quality solutions to leading companies and global corporations.
Business Segments
Ensign Communiqué primarily serves the following verticals:
• Healthcare
• Finance and Trading
• Mortgage Industry
• Telecommunication
• Education
• Government
• Recruitment
• Travel
• Energy
• Oil & Gas
• Insurance
• Information Technology
• Media
• Textile
• Retail
• Business Intelligence
• Multimedia Production

Call Center Services
As part of Business Processing Outsourcing (BPO) initiative, Ensign Communiqué
has established an International Call Center to provide reliable, cost-effective inbound
and outbound outsourcing solutions for a variety of industries for customers in USA,
UK and Australia. Our core competence lies in our ability to handle inbound and
outbound traffic for telemarket and/or telesales expertise for a variety of customers
and verticals.
While focusing on these aspects, we ensure that our Quality and Professional
delivery of services in not compromised. Universally accepted ethical values and
standards are emphasized and compliance is ensured. We work very closely with
our clients to achieve and surpass the given targets. A work force dedicated to our
Client’s needs may be detailed for 7 days a week or on as and when needed basis.
24x7 Customer Service options are available as well.

SKILLS
Generally we serve our customers in three broad areas.

1. Inbound Services
Customer information services
Technical support for IT products and platforms
E-business support (email management, IM, Chat support etc)
Help Desk support services

2. Outbound Services
Outsourced sales teams for consumer and corporate marketing
Telesales/telemarketing lead generation, qualification and lead management.
Hot transfers
Customer service audit
Surveys and Research

3. Non-voice Services
Accounting services
Data entry services
Medical transcription
Radiology/MRI report services
Financial Sector Solutions
Ensign Communiqué offers loan-processing services for mortgage companies, loan
officers and brokers. Our services include:
Loan processing
Quality assurance of loan applications
Verifications
Appraisal (with your partners)
Title check (with your partners)
Review and clear condition
Electronic Medical Records Update Facilitation
Patient Manager
Manage Clinical Notes & Document Manager
Communication Manager
Medical Billing Manager
Security
Entity Authentication
Privacy & Confidentiality
6
Remote Monitoring Facilities
Remote attendant and remote monitoring facilities on a 24/7 basis can be made
available.
Leaders in the BPO industry
Ensign Communiqué has the capacity and capability to provide high-value Business
Process Outsourcing (BPO) solutions to almost every fragment of the business world.
By using leading-edge technology, highly trained specialists and complying with legal
and professional industry standards, we develop innovative BPO and technology
solutions for our clients, allowing them to focus on what they do best.
A solution that may be provided includes the following in the BPO Industry segments:
1- Finance and Accounts BPO
2- Electronic Medical Records
2- Medical Billing and Claims Processing
4- Learning Management Systems
5- Content Management Systems
6- Mortgage Processing Services
7- Payroll Processing Services

LOCATION Pakistan - Karachi, Sindh EMPLOYEES 50-99 YEARS IN BUSINESS 4-6 years CONTACT INFORMATION Register or Login to view the outsourcing service provider contact information.