INDIA OUTSOURCING COMPANY

DESCRIPTION
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These are the sectors we focus to procure business and to standardize the processes.
We believe in quality service deliveries. With experience in the above sectors we
drive our client’s business.
Sectors of Focus
1) Accounting
Entry of transactions
Journal Entry
General Ledger
Assets /Equipment Ledgers
Expenses Ledger
4) Healthcare
Customer Support
Outbound Services
Health Care billing
Collections
2) Financial
Help Desk
Product Support
Outbound Services
Transaction Processing
Pre-Sales Support
Collections
5) Insurance
Insurance Claim Processing
Collections
Transaction Processing
Customer Support.
Outbound Services
3) Banking
Customer Support
Product Support
Service Support
Outbound Services
Transaction Processing
Collections
6) Telecom
Telecom Billing
Outbound Services
Help Desk
Customer Support
Collections
Account Management
Our managers and staff are highly knowledgeable in the industry, and our account
management team is highly experienced in understanding and satisfying the
demanding needs of major U.S, U.K and Australia -based multinational technology
leaders. Our entire company culture is committed to customer satisfaction
excellence. We will leverage operations, human resources, account management and
all related experienced staff to scale the operations for near-term rapid growth as
well as longer-term development.
Account managers with our clients start at the early cycle of business development.
Our transition team is always in close touch with the client’s team to ensure
complete knowledge transfer of the process and the process is completely
documented for future reference.
The appointed account manager is in constant touch with the team to observe the
process and correct them wherever necessary. The recruitment process is done with
close monitoring from our HR team, and results are again documented for your
reference. Our transition managers and training managers come into play to monitor
and track complete training process for effective knowledge transfer and better
internal communications. High vigilance is what our team believes in when it comes
to outsourcing. Our operations and quality team comes into active conversation with
our clients once the process goes live.
Our philosophy of providing top-notch customer service to clients is enforced by our
outsourcing strategy that promotes working as an extension of the client’s team
rather than a separate entity. To ensure a strong working relationship, SUMUP offers
flexible account management options, including:
Daily interaction with 24x7 accesses.
A relationship manager for the account is provided.
Frequent communication and review, by telephone or AIM, including monthly
business reviews, and quarterly business reviews by teleconference.
Additional communications as necessary.
SUMUP is committed to becoming an extension of your support organization. In such
a relationship, SUMUP’s account management offers open communications, 24-hour
availability, dual account management – project managers located in India, and
specific process aimed at keeping you informed. The outlined process assures that
you are continuously updated on issues such as “what customers are saying,” details
of operations and service levels. It also provides the platform for communication so
that we can remain appraised of your near and long term needs.

SKILLS
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Implementation Methodology
Phase1 – Detailed Analysis by SUMUP’s transition manager
Onsite Analysis for requirement mapping
Training the trainers of our clients
Phase2 – Build
Hire agents and leads
Create infrastructure
LAN, WAN, procure hardware/software
Detailed
Build
Transition
Production
Induct new hires
Phase3 – Transition of the process by our resident engineer
Training Agents and Leads on Product, Process and software Tools
Account Management Process and Protocols
Mock Sessions
Phase4 – Production
Go Live with 100% monitoring
Begin Account Management
Data security
SumUp protects client account information by enforcing the following:
• Limiting client information access.
• Hard copy training materials are distributed on a need-to-know basis.
• Access to electronic files and knowledge base information is controlled via
physical and electronic protection.
• SumUp employment policies and training reinforce the importance of
maintaining client confidentiality.
Data backup is performed on a regular basis and stored offsite for extra
security.
Backup schedules are typically performed:
• Daily incremental back-ups; retained for eight weeks
• Weekly full back-ups; retained for eight weeks
Software copying policies
It is against our Policy for employees to copy or replicate any software used by its
clients or us. Failure to comply with this policy may result in corrective actions or
employee termination.

LOCATION India - Bangalore, Karnataka EMPLOYEES 100-499 YEARS IN BUSINESS 1-3 years CONTACT INFORMATION Register or Login to view the outsourcing service provider contact information.