INDIA OUTSOURCING COMPANY

DESCRIPTION
Excel Infoways Ltd. Started in Jan 2003 is ISO 27001:2005 (Formerly known as BS 7799-2:2002) CERTIFIED and is a Customer Contact Center based in India. It offers a range of customer care services including outbound sales and Marketing, voice, email response, real-time chat, knowledge management, eCRM architecture and other value added services. At Excel each component of our service delivery is critical. There is a continuous check of the quality of exchange between our operators and the customers through silent monitoring, recording, and consumer surveys.
The quality monitoring team carries out frequent performance reviews of every agent against the parameters of performance set at the beginning of each operation, such as, the average time per call, degree of adherence to the script and to the product or service-specific information. One of the criteria of incentives to Customer Relationship Representatives is through their monitored performance. As required by the clients, realized performance measures are summarized and provided in the form of timely reports
Excel has the resources, technology and operational expertise in place to help companies expand globally and exceed their customer sales, services and marketing expectations. Our reputation for quality, investments in technology and personnel will give you the edge you need to succeed.

SKILLS
• Appointment setting
• Sales or Promotion evangelism announcements
• List Cleaning - Lead Generation
• Market Research
• Marketing campaign Follow up
• Fund raising
• Event/Seminar Investigation • Trade Show Follow Up
• Database Update and Cleansing
• Surveys
• Polling
• Promoting a Website
• Customer Loyalty - Customer Care Programs
• Promoting a Political candidate or event
• Live telephone operators
• Order Taking
• Customer Support
• Direct response and Infomercials
• Opt In Email Marketing
• Lead Generation • Website receptionist or Direct
• response to Website
• Virtual Office Service
• Taking Credit card Orders
• Database Management
• Appointment Scheduling
• Web Enabled Customer Support

LOCATION India - Mumbai, Maharashtra EMPLOYEES 100-499 YEARS IN BUSINESS 4-6 years CONTACT INFORMATION Register or Login to view the outsourcing service provider contact information.