INDIA OUTSOURCING COMPANY

DESCRIPTION
Crescendo Connect (Crescendo) is a well-established organization based at Aurangabad, India, offering IT Enabled Services in all major Voice segments of the Business Process Outsourcing (BPO)
Space.

Promoted by experienced entrepreneurs from various verticals, Crescendo currently is providing services to global corporations, meeting their quality standards.We have a state of the art facility staffed by competent people. All our BPO activities are carried out in a secured environment to ensure high level of security and confidentiality. We use the latest technology to handle transfer of Data files, Job assignment, Data Processing.

Above all CRESCENDO is a customer-oriented company. We strive to provide excellence in service, product quality, and turn around time.

Following goodwill guidelines, Crescendo is dedicated to quality and continuous process improvement for both customers and employees. Our responsibility is to ensure that through established standards and measurements, the level of quality at Crescendo matches or exceeds customer expectations.

The promoters share a common vision to provide Best-in-Class IT enabled services to clients all over the world. Since the BPO industry is a highly people driven, Crescendo believes in providing equal opportunity and excellent work atmosphere to all employees, thereby improving the work environment and efficiency levels to serve Clients better.

Our Quality Policy is to consistently meet and exceed the expectations of the customer by doing the right things right, first time, and every time.

Following goodwill guidelines, Crescendo is dedicated to quality and continuous process improvement for both customers and employees. Our responsibility is to ensure that through established standards and measurements, the level of quality at Crescendo matches or exceeds Client expectations.

The QA Group
We have set up a Quality Assurance (QA) group, which is responsible for improving organizational excellence implementing the best practices for quality control at all levels. This is achieved by continuously educating our staff, innovative process improvements, training, measurements and development of customer and employee satisfaction programs. QA Group also ensures that all applications, delivery processes and procedures are assessed and reviewed at appropriate intervals to determine that they meet the needs of our Clients. We constantly enhance standards, methodologies and tools based on feedback from our staff and customers. Feedback received from the clients is given directly to all operations staff for continuous improvement of their performance. The directors, managers and team leaders have the following direct responsibilities,

Develop and maintain a working understanding of quality management concepts and best practices.

Establish a working environment that emphasizes the importance of quality work.

Define and implement processes, procedures, techniques and methodologies to support consistent high quality and high productivity work.

Measure quality performance and provide feedback and results to the professional staff.

Recognize quality work and reward people for quality performance.

Operations Staff
Every Employee has a minimum High School Certification.
Basic Training: All employees undergo mandatory training on Spelling, Keying and In-Put of data. Accent and Customer Centrism, Vocal and Software Stimulation.
Process Training: Employees are then trained on domain specific skills required for executing various assignments by experienced authorities on the subject matter.
Continued Training: Apart from the basic and process training, regular training programs are conducted, for updating them to match the quality expectations of our global customers.

Operations Staff: Present Full capacity
32 Agents and 2 Team Leaders with 2 Quality Analysts and 1 Center Manager.

SKILLS
Crescendo offers the range of outbound services. One can count on our trained tele-professionals to turn one’s prospects into profitable customers. In fact, crescendo trains and encourages its team members to go a step further and lay the foundation of a lasting relationship by using personalized approach. Our portfolio of outbound services includes the following:

Telemarketing: From tele-calling campaigns to up selling, market research, and database cleansing, Crescendo handles it all. New customer acquisition, customer retention & new market acquisition is effectively handled by us. Our telemarketing services cover the two crucial forms of today’s business, namely:


B2B: Our tele-professionals have been trained to handle a business-to-business situation in a deft manner.
B2C: Business-to-customer calls are also treated in a warm, yet professional manner, to derive maximum advantage out of each and every call.



Customer Interaction: Crescendo delivers an exhaustive range of customer post-sales services, be it updating the customer data, greeting, reminder or a follow-up.
New Product/Service to Existing Customer: A smart organization knows how important it is to derive maximum out of the existing customer base. That’s why Crescendo assists in introducing new products and services to the existing customers.
Lead Generation: Crescendo even combs through large numbers of existing and prospective customers to generate effective leads for sales people. Crescendo offers B2B & B2C communication services by setting extremely qualified appointments and generating highly effective sales leads for its customers.
Verification: Crescendo's professionals carry out verifications, so one gets benefit from a fully functional database. Transparency, security and confidentiality of customers’ information are always paramount to Crescendo executives.
Surveys: Surveys are significant for building and retaining customer base. Our consulting team takes care of it.

TERMS
Highest Quality Assurance at the most Competitive Price. Our price in comparison to the quality we provide is very reasonable.

Quick Turn-Around-Time We can offer as close as 12-hour TAT (or as per client's demand) due to our systematic, methodical approach in execution of work.

24/7 Dedicated Support Crescendo has a dedicated support team working round the clock to ensure smooth working.

Confidentiality policy All Crescendo employees sign a mandatory confidentiality agreement to further ensure patient privacy.

Distinctive Skills, Uniqueness, Protection Experience and global outlook are key differentiating factors between Crescendo and all other players. They help Crescendo offer customized solution with quality deliverables, which is a vital part in any business association. With one of the finest operations teams available in Aurangabad today, Crescendo boasts of varied industry experience at international level through its board members and employees. As described in attached resumes of key personnel, we are proud to have globally educated and globally experienced staff working in various functional areas.

LOCATION India - Aurangabad, Maharashtra EMPLOYEES 20-49 YEARS IN BUSINESS 1-3 years CONTACT INFORMATION Register or Login to view the outsourcing service provider contact information.