INDIA OUTSOURCING COMPANY

DESCRIPTION
Drishti is a leading Contact Center Solution provider with core expertise in call center software and enterprise communication technology. Its award-winning flagship product, DACXTM Contact Center Suite has a wide presence in India & Philippines and caters to multiple functions like telemarketing & sales, customer support, collections and market research in BPO, telecommunications, financial services, banking, insurance, directory services, travel and hospitality, taxi services and entertainment verticals.

DACX™ Contact Center Suite is an innovative solution designed to maximum the ROI (Return on Investment) of call centers through high up-time and low TCO (Total Cost of Ownership), along with short implementation & customization cycles. It is an ideal solution for any kind of call center irrespective of size, technology (TDM or VoIP), or locations (single location or multi-location). It is an all-in-one, feature rich solution that increases call center productivity and ensures highest customer satisfaction. It offers top-of-the-line capabilities, such as Predictive Dialer, IP-PBX, IVR (Interactive Voice Response), ACD (Automatic Call Distributor), Voice Logger, Unified Contact Messaging, CRM and Reporting. It offers a host of features such as Multiple Campaign Management, Performance Management, Unified Messaging (Chat, E-mail, SMS), Skill-Based Routing, Call Compliance, Centralized Management and many more. It provides a powerful value proposition to its call center customers in form of easy scalability, ease-of-use, low TCO and ability to work seamlessly over TDM or VoIP.

Since its launch in October 2006, DACX™ Contact Center Suite has been very successful in Philippines. Deployed at various customer sites across the country in all major cities (Makati, Manila, Cebu, Ortigas), it has become the leading contact center solution in the SME segment.

Drishti is headquartered in Gurgaon, India and has multiple regional offices in India (Bangalore, Pune, Kolkata) & Philippines. Drishti Philippines Inc., a wholly owned subsidiary of Drishti India, was setup in Sep 2006. For more information, please visit www.drishti-soft.com

SKILLS
Drishti is focused on Contact Center Solutions and Enterprise Communications Applications. The current portfolio of products includes:
- Predictive Dialer
- Automatic Call Distribution (ACD)
- Interactive Voice Response Server (IVRS)
- Voice Loggers
- CRM Solutions
- Reporting Solutions
- Unified Messaging Solutions (SMS, Email, Voice, FAX)
- Enterprise IP-PBX

TERMS
There are various modes of deployment and payment. For more information, please send a mail to marketing@drishti-soft.com

LOCATION India - Gurgaon, Haryana EMPLOYEES 50-99 YEARS IN BUSINESS 4-6 years CONTACT INFORMATION Register or Login to view the outsourcing service provider contact information.