UNITED STATES OUTSOURCING COMPANY

DESCRIPTION
BPO Certification Institute (BCI) is world’s largest competency certification company in the BPO domain offering certification for BPO professionals and research/advisory services to the global outsourcing industry. To take you back slightly into our history, though BCI eventually hatched out only in 2004 in Texas, we were in the making for almost three years – ever since business process outsourcing began growing into a worldwide wave from what was a mere ripple of a management concept. In 2001, we could vividly imagine, what the global outsourcing industry actually began experiencing in 2004 – an acute paucity of well-trained, ethical and efficient professionals across all levels – associates, team leaders and other front-line managers.

And that’s why when BCI started its full blown operations it was armed with a whole host of research results, competency and skills maps, BPO domain insights and a vast array of hiring and development case studies in BPO/outsourcing outfits in Ireland, Canada, India, Philippines, Malaysia, Brazil, Russia and from everywhere else where BPO had gotten big. We were also ready with a spanking new framework of Certifications and Competency Credentialing for talents working across processes, levels and responsibilities in the BPO industry.

BCI’s mission is crisp and clear: to empower the global outsourcing industry through knowledge and talent. BCI is committed to offer through its certification programs, thoroughly researched, rigorous and tested competency measurement and suitability optimization solutions to both – clients, who outsource their non-core, yet important tasks to BPO outfits; and companies who are engaged in business process outsourcing services. This will help BPO companies induct, groom, train, develop, appraise and retain professional talents and drive their performances. In the same vein, BCI aims to provide to millions of outsourcing professionals a reliable, globally valid and sharply focused qualification which will help them distinguish themselves from others and hence, power their BPO careers ahead.

SKILLS
BPO professional certifications.

Our Envisaged Contribution to BPO Industry...

To help BPO companies constantly retain cost and quality leadership status by embracing state-of-the-art management practices & performance metrics.
To help them hire talented home country/local professionals with proven competencies & potential for productivity and delivery excellence.
Provide access to credible and reliable global pools of senior professionals for critical positions.
Provide access to credible and reliable global pools of professionals across all levels to enable recruiters manage and hedge against unpredictable talent costs and retention problems in local markets.
Provide access to relevant and state-of-the-art knowledgeware and advise to inspire and drive an all-round excellence culture.
Provide access to scientifically designed training and leadership development programs benchmarked with the best in the world.

LOCATION United States - Richardson, Texas EMPLOYEES 20-49 YEARS IN BUSINESS 4-6 years CONTACT INFORMATION Register or Login to view the outsourcing service provider contact information.