UNITED STATES OUTSOURCING COMPANY

DESCRIPTION
Primary Assets offers contact center consulting with a twist. Our team has extensive operational and strategic experience in contact center management domestically and internationally. We are also trained project managers and understand the importance of careful and detailed planning, process mapping and workflow analysis.

We combine our experience and training to provide a unique and customized consulting engagement to our clients. Additionally, we recognize that your contact center’s greatest capital asset is its people and our strategies are aimed at each integral level of your contact center team.

Our consulting engagement begins with your frontline, by focusing on giving you more efficient agents, by analyzing workflows and process improvements. We also assist you in developing effective management by digging deep into your roles and positions and training your team. Finally, we help empower sites by offering transitional project management services if you are moving into or are currently involved in an outsource environment. These three focal points provide your organization with the key to successful contact centers.

SKILLS
Gap Analysis
Job Analysis
Management Training
BPO Management (includes the following):
BPO Provider and Site Evaluations
Outsource Transition Planning
Hiring and Training Program Evaluations/Recommendations
Vendor Management Planning
Ramp-Up Planning to Maximize Benefits of Outsourcing

TERMS
All terms are created and agreed upon on a case by case basis.

LOCATION United States - Fairburn, GA EMPLOYEES 1-5 YEARS IN BUSINESS 11+ years CONTACT INFORMATION Register or Login to view the outsourcing service provider contact information.